Home Performance Coach & Provider Relations Leader

Youi Pty Ltd; Queensland; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile tools

Skin checks (free)

Flu jabs (free)

Wellbeing sessions

Gym discount

Insurance discount

Incentives (biannual)

Salary reviews

Job summary

Youi Pty Ltd is seeking a Home Performance Consultant in Queensland to lead the repair network, coach providers, and improve customer outcomes with a focus on quality, compliance, and commercial performance. You will influence performance through collaboration with builders, restoration providers, and suppliers, delivering sustainable repair outcomes.

In this role you will review performance data, drive improvement plans, address quality concerns, and collaborate with internal stakeholders to

Qualifications

• Experience in relationship management and performance coaching.
• Strong ability to analyse data and identify improvement opportunities.
• Excellent communication with stakeholders and service providers.

Responsibilities

• Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.
• Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.
• Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.
• Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.
• Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

Skills

Relationship management

Performance coaching

Data analysis

Stakeholder engagement

Job description

Youi Pty Ltd is seeking a Home Performance Consultant in Queensland to lead the repair network, coach providers, and improve customer outcomes with a focus on quality, compliance, and commercial performance. You will influence performance through collaboration with builders, restoration providers, and suppliers, delivering sustainable repair outcomes.

In this role you will review performance data, drive improvement plans, address quality concerns, and collaborate with internal stakeholders to