Home Quality Assurance Consultant

Youi Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Fuel card

Wellbeing programs

Discounted gym

Job summary

Youi Pty Ltd in Sydney is seeking a Home Quality Assurance Consultant to ensure repairs meet quality, safety, compliance and customer service standards. You will conduct quality reviews, assess workmanship against building codes and industry standards, and provide guidance to service providers to improve outcomes.

The role emphasises autonomous work and ongoing improvement for better customer experiences. Collaborating with stakeholders across claims and operations, you’ll help drive consistency

Qualifications

• Strong understanding of residential construction and building industry standards.
• Experience in home claims management or home assessing is a plus.

Responsibilities

• Conduct quality assurance reviews of completed home repairs.
• Assess workmanship against codes, regulations, and repair scope requirements.
• Provide evidence-based reporting and identify improvement opportunities.
• Collaborate with builders and service providers to promote quality outcomes.

Job description

You'll love this role if you're passionate about quality workmanship, building standards, and ensuring customers receive the best possible repair outcomes.

At Youi, our customers rely on us during some of life's most challenging moments. As a Home Quality Assurance Consultant, you'll help ensure repairs completed by our trusted service providers meet quality, safety, compliance and customer service standards.

Working closely with the National Home Quality Manager, you'll conduct quality reviews, assess workmanship, identify improvement opportunities, and provide expert guidance to support better outcomes for both customers and the business. If you enjoy applying your building expertise, working autonomously, and driving continuous improvement, this could be the perfect opportunity for you.

What you'll be doing

• Conduct objective quality assurance reviews of completed home repairs and restoration work.
• Assess workmanship against building codes, regulations, industry standards and repair scope requirements.
• Provide factual and evidence-based reporting on repair quality, identifying trends and opportunities for improvement.
• Work closely with builders, contractors and service providers to promote quality outcomes and customer satisfaction.
• Monitor and support adherence to workplace health and safety requirements across repair activities.
• Collaborate with Claims, Assessing and operational stakeholders to drive consistency, continuous improvement and best practice outcomes.

What great looks like

You'll thrive in this role if you:

• Have a strong understanding of residential construction, repair methodologies and building industry standards.
• Bring experience in home claims management, home assessing, quality assurance or a related building industry role.
• Apply sound technical judgement and can confidently assess repair quality and compliance requirements.
• Build strong relationships while providing constructive feedback and influencing positive outcomes.
• Communicate clearly through detailed reports, observations and stakeholder interactions.
• Work autonomously, stay organised and maintain a strong focus on quality, safety and customer outcomes.

What you'll get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave
• Leaders who back your growth - Paid training from Day 1

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for what awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you-shaped.