Home Performance Coach & Relationship Advisor

Youi Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Job summary

Youi Pty Ltd in Australia is seeking a Home Performance Consultant to work with builders, restoration providers and repair partners to deliver quality repairs, exceptional customer outcomes and compliant, commercially sustainable results.

You will monitor performance, coach providers through improvement plans, address workmanship issues, manage capacity, and partner with claims and stakeholders to achieve consistent service and customer satisfaction.

Responsibilities

• Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.
• Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.
• Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.
• Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.
• Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

Job description

Youi Pty Ltd in Australia is seeking a Home Performance Consultant to work with builders, restoration providers and repair partners to deliver quality repairs, exceptional customer outcomes and compliant, commercially sustainable results.

You will monitor performance, coach providers through improvement plans, address workmanship issues, manage capacity, and partner with claims and stakeholders to achieve consistent service and customer satisfaction.