Home Assessor

Troocoo Pty; Melbourne; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Fully maintained vehicle

Training and development

Paid ME day and volunteer day

Paid parental leave

Employee discounts and rewards program

Discount platform access

Zusammenfassung

Troocoo Pty is seeking an experienced Home Assessor to join a growing insurance and claims team in Melbourne. You will assess residential properties, prepare scopes of work and manage claims through to completion, while delivering exceptional customer service.

Ideal candidates have building/construction experience, strong communication and negotiation skills, and the ability to work with virtual assessment tools.

Qualifikationen

• Experience in building, construction, property repairs or insurance assessing.
• Strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills with the ability to manage priorities and meet deadlines.
• Customer-focused approach with strong problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.

Aufgaben

• Attend residential properties to assess building damage from insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.
• Determine repair methods balancing quality, cost and customer expectations.
• Manage claims end-to-end, coordinating assessments, repairs and finalisation.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress to ensure timely completion and quality standards.
• Conduct customer satisfaction and quality assurance checks.
• Ensure compliance with relevant industry standards, policies and procedures.
• Travel to customer sites as required, with potential interstate travel during major weather events.

Kenntnisse

Building experience

Property repairs

Insurance assessing

Communication skills

Stakeholder management

Problem solving

Tools

Assessment software

Jobbeschreibung

We’re seeking an experienced Home Assessor to join a growing team within the insurance and claims industry.

This is an excellent opportunity for someone with a background in building, construction or property repairs who enjoys being hands‑on, solving problems and managing claims through to completion while delivering exceptional customer service.

The Role

• Attend residential properties to assess building damage resulting from insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage claims end-to-end, coordinating assessments, repairs and finalisation.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress to ensure work is completed within agreed timeframes and quality standards.
• Conduct customer satisfaction and quality assurance checks.
• Ensure compliance with relevant industry standards, policies and procedures.
• Travel to customer sites as required, with potential interstate travel during major weather events.

About You

• Experience in building, construction, property repairs or insurance assessing.
• A strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• A customer‑focused approach with strong problem‑solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded, and insurance experience is advantageous but not essential.

The Benefits

• Ongoing training and development opportunities.
• A fully maintained vehicle and technology to support you in the role.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• Opportunities to be part of a collaborative, supportive team.