Home Care Service Rostering Specialist

Mercy Aged and Community Care Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mercy Health Home Care Services Keon Park is seeking an experienced Service Coordinator to join our North West Office. You will coordinate the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills, and you enjoy a dynamic environment with shifting client

Qualifications

• Experience in rostering systems and coordination.
• Advanced experience with client management systems and Microsoft Office.
• Excellent customer service skills including presentation and communication.
• NDIS Worker Screening Check Clearance OR Police Record Check
• Experience working in a community setting.
• Knowledge of Client Management Systems such as Carelink+.
• Knowledge of Home Care funded programs, guidelines and standards.

Responsibilities

• Coordinate the rostering and support of Home Care Workers to deliver the right service at the right time.
• Work with care advisors, referral agencies and service providers to ensure client needs are met.

Skills

Rostering coordination

Client management systems

Microsoft Office

Customer service

NDIS/Police checks

Community care experience

Carelink+ CMS

Home care programs knowledge

Education

Certificate III in Individual Support

Tools

Carelink+ Software

Job description

Mercy Health Home Care Services Keon Park is seeking an experienced Service Coordinator to join our North West Office. You will coordinate the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills, and you enjoy a dynamic environment with shifting client