Service Coordinator

Mercy Health; Geelong; On-site; AUD 48,000 - 62,000; Full time

Job summary

Mercy Health Home Care Services Geelong is seeking an experienced Service Coordinator to manage rostering and support for Home Care Workers. You will ensure the right employee is rostered for the right service, client, and time, working with care advisors and referral partners.

The role emphasizes strong customer service, communication, and familiarity with rostering systems. A Certificate III in Individual Support is advantageous and NDIS Worker Screening is required.

Qualifications

• NDIS Worker Screening Clearance.
• Certificate III in Individual Support or equivalent.
• Experience with rostering systems would be advantageous, but not essential.

Responsibilities

• Coordinate rostering and support for a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.
• Work closely with care advisors, referral agencies and service providers to support service delivery.

Skills

Customer service

Communication

Rostering coordination

Education

Certificate III in Individual Support

Tools

Rostering systems

Job description

Employment Type: Full-Time

Hours: 9am to 5pm Monday to Friday

Salary: $39 per hour

Location: Mercy Health Home Care Services Geelong

Contact: Tobias Duff | [e-mail]| 03 5240 7300

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we’re there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

ABOUT THE ROLE:

We are currently looking for an experienced Service Coordinator to work in our South West Regional Office located in Geelong.

Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

ABOUT YOU:

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills and you enjoy working in an environment where the changing needs of our clients are a priority, then we want to hear from you!

A Certificate III in Individual Support or equivalent, as well as experience with rostering systems would be advantageous, but not essential.

WHAT YOU WILL NEED:

• Candidates are required to meet the position and qualification requirements.
• NDIS Worker Screening Clearance.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.