Service Coordinator

Mercy Aged and Community Care Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mercy Health Home Care Services Keon Park is seeking an experienced Service Coordinator to join our North West Office. You will coordinate the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills, and you enjoy a dynamic environment with shifting client

Qualifications

• Experience in rostering systems and coordination.
• Advanced experience with client management systems and Microsoft Office.
• Excellent customer service skills including presentation and communication.
• NDIS Worker Screening Check Clearance OR Police Record Check
• Experience working in a community setting.
• Knowledge of Client Management Systems such as Carelink+.
• Knowledge of Home Care funded programs, guidelines and standards.

Responsibilities

• Coordinate the rostering and support of Home Care Workers to deliver the right service at the right time.
• Work with care advisors, referral agencies and service providers to ensure client needs are met.

Skills

Rostering coordination

Client management systems

Microsoft Office

Customer service

NDIS/Police checks

Community care experience

Carelink+ CMS

Home care programs knowledge

Education

Certificate III in Individual Support

Tools

Carelink+ Software

Job description

Employment Type: Full-Time Hours: 9am to 5pm Monday to Friday Salary: As per SCHADS Award Location: Mercy Health Home Care Services Keon Park

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there.

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

ABOUT THE ROLE:

We are currently looking for an experienced Service Coordinator to work in our North West Office located in Keon Park. Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

ABOUT YOU:

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills and you enjoy working in an environment where the changing needs of our clients are a priority, then we want to hear from you! A Certificate III in Individual Support or equivalent, as well as experience with rostering systems would be advantageous, but not essential.

WHAT YOU WILL NEED:

• Experience in rostering systems and coordination
• Advanced experience in client management systems and extensive knowledge of Microsoft Office
• Excellent customer service skills including presentation and communication
• NDIS Worker Screening Check Clearance OR Police Record Check Desirable
• Previous experience working in a community setting
• Knowledge and experiencing using a Client Management System (such as Carelink+)
• Knowledge of Home Care funded programs, guidelines and standards

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services.

If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us!

We look forward to welcoming you to your journey with Mercy Health.