Home Care Operations Leader (6-Month Contract)

Morgan Consulting; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

6 month contract

Potential to become permanent

Blackburn office location

Support Gippsland Home Care team

Supportive and welcoming team

Job summary

Morgan Consulting is partnering with a respected not-for-profit to recruit an experienced Operations Manager for Home Care services based in Blackburn. This role starts as a 6-month contract with potential to become permanent, and will support the Gippsland Home Care team while aligning to organisational priorities and standards.

You will provide hands-on operational leadership, coach managers and teams, manage KPIs and budgets, ensure compliance and risk management, and drive continuous

Qualifications

• Experience driving operations in Home Care, aged care, or community services.
• Ability to lead managers and teams through change.
• Strong focus on client-centred service delivery and continuous improvement.

Responsibilities

• Provide strong operational leadership across the Home Care portfolio.
• Lead, coach and develop managers and teams.
• Address day-to-day operational issues with practical solutions.
• Manage KPIs, budgets and service delivery outcomes.
• Ensure compliance with aged care legislation, standards and internal requirements.
• Drive continuous improvement across service delivery and client experience.
• Collaborate with Business Manager and leadership on priorities and projects.

Skills

Leadership

Change management

People management

Stakeholder management

Regulatory compliance

Quality assurance

Operational planning

Team coaching

Job description

Operations Manager | Home CareBlackburn | 6 Month Contract | Potential to Permanent

Morgan Consulting is partnering with a highly regarded not-for-profit organisation to recruit an experienced Operations Manager to provide operational leadership and support across their Home Care services. Initially offered as a 6 month contract, there is potential for the opportunity to become permanent for the right person. Based from Blackburn, the role will initially support the Gippsland Home Care team, although the portfolio may change depending on operational requirements.

This is a great opportunity for someone who can step into a busy environment, quickly understand what’s happening and provide strong, steady leadership to managers and teams during a period of change. You’ll also be joining an amazing and supportive team, with the opportunity to genuinely make an impact across people, service delivery and the broader operations.

What you'll be doing
Reporting into the Business Manager, you’ll take responsibility for supporting day-to-day operations while ensuring teams continue delivering consistent, high-quality and person-centred services.

This is very much a hands-on operational leadership role. You’ll need to be comfortable working through issues as they arise, supporting your people, managing competing priorities and creating stability in a changing environment.
Your responsibilities will include:

• Providing strong operational leadership across the Home Care portfolio
• Leading, supporting and coaching managers and teams
• Working through day-to-day operational issues and providing practical solutions
• Supporting team performance, accountability and workforce planning
• Managing regional KPIs, budgets and service delivery outcomes
• Maintaining stability and consistency during a period of change
• Ensuring clients continue receiving high-quality, person-centred services
• Managing feedback, complaints, incidents and operational risks
• Supporting recruitment, performance management and team development
• Driving continuous improvement across service delivery and client experience
• Ensuring compliance with relevant aged care legislation, standards and internal requirements
• Working closely with the Business Manager and broader leadership team on operational priorities and projects

The broader position has responsibility across team leadership, client experience, business development, continuous improvement, safety, compliance and operational performance.

About you
We’re looking for an experienced operational leader who can come in, get across the environment quickly and provide the team with confidence, direction and support.

Previous experience within Home Care, aged care or community services will be highly regarded, particularly if you’ve worked within a complex or changing operating environment.

You’ll ideally bring:

• Strong operational and people leadership experience
• Experience leading managers and teams through change
• Home Care, aged care or community services experience
• The ability to quickly identify issues, prioritise and work through solutions
• Strong people management, coaching and performance management capability
• Experience working across service delivery, KPIs and operational performance
• Strong stakeholder management and relationship-building skills
• An understanding of quality, compliance and risk within a regulated environment
• A calm, practical and solutions-focused approach
• The confidence to work autonomously while collaborating closely with the broader team

For the underlying Operations Manager position, significant community aged care experience and previous experience managing a team of approximately 5–10 employees are specifically identified within the position description.

What's on offer

• 6 month contract with potential to become permanent
• Blackburn office location
• Initially supporting the Gippsland Home Care team
• Join an amazing, supportive and welcoming team
• Step into a genuine operational leadership position
• Opportunity to provide stability and make an impact during a period of change
• Broad exposure across people leadership, operations, service delivery and continuous improvement
• Work within a purpose-led organisation supporting older people in the community

If you’re an experienced Operations Manager who enjoys coming into a business, getting across things quickly and supporting teams through periods of change, I’d love to hear from you.

Apply today or contact Sarah Wilkinson at Morgan Consulting for a confidential discussion.

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