Operations Manager - Home Care

Wood Recruitment; Perth; On-site; AUD 126,000 - 154,000; Full time

Benefits offered by this job

Five weeks of annual leave

Vehicle allowance toward vehicle costs

Not-for-profit salary packaging up to

Discounted childcare services

Leadership role with impact

Job summary

Wood Recruitment is seeking an experienced Operations Manager – Home Care in Currambine, WA. The role leads regional Home Care operations, supporting teams to deliver safe, high-quality and person-centred care.

The successful candidate will manage staffing, budgets, quality assurance and stakeholder relations to drive service improvement and growth across sites. Aged care expertise and strong leadership are essential.

Qualifications

• Significant experience leading large teams in aged care, community services or similar settings.
• Strong knowledge of aged care quality and safety standards.
• Proven ability to lead high-performing teams and manage operational performance.
• Excellent strategic thinking, analytical and project management skills.
• Experience with workforce planning, change management and stakeholder engagement.
• Good business and financial skills, including budget management.
• Excellent communication, negotiation and problem-solving abilities.
• Commitment to person-centred care, continuous improvement and staff development.
• National Police Clearance obtained within the last six months.
• Ability to travel between sites and work outside standard hours when required.

Responsibilities

• Oversee day-to-day operations and overall performance of regional Home Care services.
• Lead and support Team Leads, Scheduling Supervisors and Centre Coordinators.
• Manage workforce planning, staffing and scheduling for efficient service delivery.
• Monitor budgets, operational performance, risks and service quality.
• Ensure services meet aged care quality standards, regulatory requirements and contracts.
• Handle escalated complaints, incidents and complex client matters.
• Lead quality improvement initiatives, audits and operational reporting.
• Support business development and growth of Home Care services.
• Coach and mentor staff, conduct performance reviews and staff development.
• Build strong relationships with clients, families, government agencies and providers.

Skills

Team leadership

Operations management

Budget management

Strategic thinking

Workforce planning

Stakeholder engagement

Communication

Problem solving

Aged care knowledge

Quality standards

Education

Tertiary qualifications in business/management/health/community services

Job description

Our client is seeking an experienced Operations Manager – Home Care to join their team in Currambine, offering a salary of $140,000 plus superannuation. This is a great opportunity for a strong leader with aged care or community services experience to oversee regional operations, support high-performing teams and ensure clients receive safe, quality and person-centred care.

What you’ll be doing:

• Managing the day-to-day operations and overall performance of regional Home Care services
• Leading and supporting Team Leads, Scheduling Supervisors and Centre Coordinators
• Managing workforce planning, staff resourcing and scheduling to ensure efficient service delivery
• Monitoring budgets, operational performance, risks and service quality
• Ensuring services meet aged care quality standards, regulatory requirements and contractual obligations
• Handling escalated complaints, incidents and complex client matters
• Leading quality improvement initiatives, audits and operational reporting
• Supporting business development and the growth of Home Care services
• Coaching and mentoring team members, conducting performance reviews and supporting staff development
• Building strong relationships with clients, families, government agencies and other service providers

What you’ll need:

• Significant experience managing large teams in aged care, community services or a similar environment
• Strong knowledge of aged care quality and safety standards
• Proven ability to lead high-performing teams and manage operational performance
• Strong strategic thinking, analytical and project management skills
• Experience with workforce planning, change management and stakeholder engagement
• Good business and financial skills, including budget management
• Excellent communication, negotiation and problem-solving skills
• A commitment to person-centred care, continuous improvement and staff development
• Tertiary qualifications in business, management, health, community services or a related field are highly desirable
• National Police Clearance obtained within the last six months
• Ability to travel between sites and work outside standard business hours when required

What’s in it for you:

• Salary of $140,000 plus superannuation
• Up to $18,000 in not-for-profit salary packaging benefits
• Five weeks of annual leave per year
• $15,000 annual vehicle allowance towards vehicle expenses
• Option to purchase additional annual leave
• Discounted childcare services
• A rewarding leadership role where you can make a real difference in the lives of people receiving home care
• The opportunity to lead teams, improve services and contribute to the growth of regional operations
• A purpose-driven role focused on quality care, staff development and positive outcomes for clients