Home Care Intake & Referrals Coordinator — Flexible Hours

Care Connect; Geehi; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

NFP salary packaging

Employee Assistance Program

Discounted health insurance

Fitness Passport

Job summary

Care Connect in Australia seeks an Intake Coordinator to join the Out of Hospital Care team. You will be the first point of contact for clients, families and referral partners, gathering information, assessing needs and coordinating referrals with warmth and professionalism.

This role requires strong communication, ability to manage multiple priorities, and a commitment to person-centred support. You'll contribute to continuous improvement, build relationships and help clients access timely

Qualifications

• Experience in high-volume phone-based customer service or intake environments.
• Ability to gather client information, identify needs and preferences.
• Excellent written and verbal communication, with strong attention to detail.

Responsibilities

• Act as the first point of contact for clients, families, carers and referring agencies.
• Respond to enquiries via phone, email, web and referral portals.
• Gather client information and identify needs and preferences.
• Conduct initial screening, eligibility checks and risk assessments.
• Provide accurate information about Care Connect services and options.
• Coordinate internal and external referrals to ensure timely service access.
• Schedule client assessments and Care Plan meetings.
• Maintain accurate client records and database information.

Skills

Customer service

Communication

Time management

Education

Business Administration

Customer Service qualification

Job description

Care Connect in Australia seeks an Intake Coordinator to join the Out of Hospital Care team. You will be the first point of contact for clients, families and referral partners, gathering information, assessing needs and coordinating referrals with warmth and professionalism.

This role requires strong communication, ability to manage multiple priorities, and a commitment to person-centred support. You'll contribute to continuous improvement, build relationships and help clients access timely