Client Intake & Referrals Specialist

Care Connect - Community Care Provider; Geehi; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary (NFP)

Employee Assistance Program

Discounted health insurance

Wellbeing benefits

Fitness Passport

Job summary

Care Connect - Community Care Provider is seeking an Intake Coordinator to join our Out of Hospital Care team in Australia. You will be the warm, professional face supporting clients, families and referral partners, coordinating referrals and assessments with a focus on empathy and efficiency.

You will manage multiple priorities, gather accurate information, and provide options and information to help people access timely services with a positive first impression.

Qualifications

• Experience in high-volume intake, contact centre, or service coordination is preferred.
• Excellent written and verbal communication with a customer-focused approach.
• Ability to assess needs, gather information and provide option-based guidance.

Responsibilities

• Be the first point of contact for clients, families, carers and referral partners.
• Respond to enquiries via phone, email, web and portals and gather client information.
• Conduct initial screening, eligibility checks and risk assessments.
• Coordinate internal and external referrals and schedule client assessments.
• Maintain accurate client records and monitor service delivery KPIs.

Skills

Customer service

Relationship building

Communication

Time management

Data accuracy

Education

Customer Service or Business Admin qualification

3+ years in high-volume service roles

Tools

Microsoft Office

Client management systems

Job description

Care Connect - Community Care Provider is seeking an Intake Coordinator to join our Out of Hospital Care team in Australia. You will be the warm, professional face supporting clients, families and referral partners, coordinating referrals and assessments with a focus on empathy and efficiency.

You will manage multiple priorities, gather accurate information, and provide options and information to help people access timely services with a positive first impression.