Intake Officer - Aged Care (Home Care)

Work Initiatives; Melbourne; On-site; AUD 55,000 - 62,000; Part time

Benefits offered by this job

Performance bonuses

Kilometre reimbursement for worktravel

Job summary

Just for u Care in Melbourne is seeking a warm, organised Intake Officer to be the first point of contact for older people and families seeking support at home. You will guide new clients from initial contact through to handover to a Care Consultant, ensuring no one falls through the cracks.

The role blends office work with visits to clients’ homes for assessments and sign-ups, with real input into shaping intake processes in a growing care provider.

Qualifications

• Experience in intake, client services, care coordination or customer-facing administration, ideally in aged care or community services.
• A calm, friendly manner on the phone and ability to handle sensitive conversations with care.
• Highly organised with strong follow-through and attention to detail.
• Current driver’s license and access to a reliable, insured vehicle.
• Current National Police Check (within last 12 months) or ability to obtain one.

Responsibilities

• Respond promptly to enquiries from older people, families, hospitals, assessors and referrers by phone and email.
• Explain our services and how Support at Home funding works, in plain language.
• Gather client information, confirm classification and funding, and complete intake paperwork.
• Coordinate service agreements and onboarding documentation.
• Visit new clients in their homes to complete assessments and sign-ups.
• Hand new clients over to the right Care Consultant with everything they need to start well.
• Keep accurate records in our client management system and follow up on outstanding enquiries.
• Build relationships with referrers, assessors and community partners.

Skills

Intake experience

Excellent communication

Organisational skills

Driver's license

Polite with older people

Tech savvy

Police check within 12 months

Permanent part-time availability

Tools

Client management system

Job description

Just for u Care is a Melbourne-based, government-approved in-home care provider. Through the Support at Home program, we help older Australians stay safe, independent and connected at home. Demand for our services is growing, and we’re investing in our team and systems to deliver the same high standard of care as we expand.

About the role

We’re looking for a warm, organised Intake Officer to be the first point of contact for older people and their families who are looking for support at home. You’ll guide each new client from their first conversation through to a smooth handover to one of our Care Consultants, so nobody falls through the cracks and every client feels looked after from day one.

This is a new role, created to give every enquiry the attention it deserves and to free up our Care Consultants to focus on the clients they already support. You’ll have real input into shaping how intake works here.

The role is a mix of office-based work and visits to clients’ homes to meet them and their families and complete sign-ups.

Key responsibilities

• Respond promptly to enquiries from older people, families, hospitals, assessors and referrers by phone and email
• Explain our services and how Support at Home funding works, in plain language
• Gather client information, confirm classification and funding, and complete intake paperwork
• Coordinate service agreements and onboarding documentation
• Visit new clients in their homes to complete assessments and sign-ups
• Hand new clients over to the right Care Consultant with everything they need to start well
• Keep accurate records in our client management system and follow up on outstanding enquiries
• Build relationships with referrers, assessors and community partners

About you

• Experience in intake, client services, care coordination or customer-facing administration, ideally in aged care or community services
• A good understanding of Support at Home and the aged care system, or a willingness to learn quickly
• A calm, friendly manner on the phone. You enjoy talking with older people and their families and can handle sensitive conversations with care
• Highly organised, with strong follow-through and attention to detail
• Confident with technology and client management systems
• A current driver’s license and access to a reliable, insured vehicle
• Current National Police Check (issued within the last 12 months), or the ability to obtain one
• Permanent part-time role, 3 days a week
• $40–$45 per hour + super
• Performance bonusesKilometre reimbursement for work travel
• A supportive team where your work is visible and valued
• The chance to shape a brand-new role in a growing business