Home Care Customer Experience Manager | Hybrid & Birthday Leave

Healthcare Australia; Warrnambool; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

People-First Culture

Hybrid Work Flexibility

Birthday leave

Job summary

Healthcare Australia is seeking a proactive Customer Care Manager to support home care clients in the Warrnambool region. You will guide clients through their aged care journey with empathy and expertise, delivering high-quality, personalised support during your care period.

You will act as the primary contact for new and existing clients, develop tailored care plans, and collaborate with nurses and allied health professionals to coordinate care for complex needs. Hybrid work is available.

Qualifications

• Strong communication and relationship-building skills.
• Customer-first approach and empathy in client interactions.
• Ability to work independently while contributing to a team.

Responsibilities

• Be the main contact for clients, ensuring exceptional service.
• Build relationships with clients and families to understand goals and needs.
• Conduct assessments and develop personalised care plans.
• Monitor service delivery and gather client feedback for continuous improvement.
• Coordinate care with nurses and allied health professionals.

Skills

Communication

Relationship-building

Customer-first approach

Independent worker

Tools

MS Office

CRM systems

Job description

Healthcare Australia is seeking a proactive Customer Care Manager to support home care clients in the Warrnambool region. You will guide clients through their aged care journey with empathy and expertise, delivering high-quality, personalised support during your care period.

You will act as the primary contact for new and existing clients, develop tailored care plans, and collaborate with nurses and allied health professionals to coordinate care for complex needs. Hybrid work is available.