Customer Care Manager — Hybrid & Flexible Home Care

Healthcare Australia; Warrnambool; Hybrid; AUD 80,000 - 85,000; Full time

Benefits offered by this job

People-First Culture

Hybrid Work Flexibility

Extra Leave Benefits

Job summary

Healthcare Australia is seeking a proactive Customer Care Manager to join our in-home care team serving the Warrnambool region. You will be the primary contact for clients, guiding them through their aged care journey with empathy and expertise, delivering personalised support that meets their needs.

Join a People-First culture with hybrid work flexibility, where you will collaborate with nurses and allied health professionals, support workforce planning, and help families navigate complex care

Qualifications

• Strong communication and relationship-building skills.
• Proficient in MS Office and CRM systems.
• Experience in customer-focused service businesses.

Responsibilities

• Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
• Build and maintain relationships with clients and their families to understand goals, preferences, and needs.
• Conduct comprehensive assessments and develop personalised care plans supporting independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work with internal teams to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to recruitment and matching of suitable care workers.

Skills

Communication

Relationship building

MS Office

CRM systems

Customer service

Tools

CRM software

Job description

Healthcare Australia is seeking a proactive Customer Care Manager to join our in-home care team serving the Warrnambool region. You will be the primary contact for clients, guiding them through their aged care journey with empathy and expertise, delivering personalised support that meets their needs.

Join a People-First culture with hybrid work flexibility, where you will collaborate with nurses and allied health professionals, support workforce planning, and help families navigate complex care