Customer Care Coordinator — Hybrid Home Care

Healthcare Australia; Brisbane; Hybride; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Flexibility

Birthday leave

People-first culture

Résumé du poste

Healthcare Australia is seeking a proactive Customer Care Coordinator to support Brisbane Northside home care clients. You will be the main contact, guiding clients through their aged care journey with empathy, professionalism, and expertise.

You will collaborate with Registered Nurses and Allied Health professionals to coordinate care, assess needs, and develop personalised care plans that promote independence and wellbeing. Hybrid work options are available.

Qualifications

• Experience in a customer-focused service business.
• Strong technology and systems competency (MS Office and CRM systems).
• Ability to work independently while contributing to a wider team.
• Understanding of Home Care and health services environment.

Responsabilités

• Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
• Build and maintain meaningful relationships with clients and their families to understand goals, preferences, and individual needs.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Connaissances

Customer service

Relationship building

Communication

Outils

MS Office

CRM systems

Description du poste

Healthcare Australia is seeking a proactive Customer Care Coordinator to support Brisbane Northside home care clients. You will be the main contact, guiding clients through their aged care journey with empathy, professionalism, and expertise.

You will collaborate with Registered Nurses and Allied Health professionals to coordinate care, assess needs, and develop personalised care plans that promote independence and wellbeing. Hybrid work options are available.