Virtual Home Care Care Manager — Flexible Hybrid

Healthcare Australia; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Extra leave for birthday

Salary packaging options

Be part of a large Australian org

Job summary

Healthcare Australia (HCA) is expanding its Homecare My Way division in Melbourne and seeks a Customer Care Manager to oversee self-managed client relationships in a virtual, office-based role from Melbourne CBD. You will manage client care initiatives, ensure compliance and help guide clients through arranging services to maintain independence at home.

The successful candidate will bring strong Aged Care or health services knowledge, standout customer service experience, excellent time

Qualifications

• Strong understanding of Aged Care and/or health and community services.
• Experience in customer-focused environments.
• Excellent time management and prioritisation skills.
• Exceptional written and verbal communication abilities.
• Willingness to learn and adapt in a fast-paced environment.
• Nursing background is highly desirable.

Responsibilities

• Develop care plans that support delivery of quality outcomes for clients in line with funding.
• Actively promote Homecare My Way services to meet growth targets.
• Complete all funding and debt management activities.
• Ensure all client documentation and case notes are up to date, complete and of a high standard.
• Support business development and onboarding, including assessment and suitability to provide services per policies.

Skills

Customer service

Time management

Communication skills

Aged Care knowledge

Nursing background desirable

Job description

Healthcare Australia (HCA) is expanding its Homecare My Way division in Melbourne and seeks a Customer Care Manager to oversee self-managed client relationships in a virtual, office-based role from Melbourne CBD. You will manage client care initiatives, ensure compliance and help guide clients through arranging services to maintain independence at home.

The successful candidate will bring strong Aged Care or health services knowledge, standout customer service experience, excellent time