Hybrid Home Care Lead: Customer Care – Brisbane North

Healthcare Australia; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work flexibility

Birthday leave

People-first culture

Job summary

Healthcare Australia is seeking a Customer Care Coordinator for Home Care on Brisbane Northside. You will be the primary contact for clients, guiding them through their aged care journey with empathy and professionalism, coordinating care plans and services with nurses and allied health teams.

In this role you will build strong relationships with clients and families, monitor service delivery, and support recruitment and rostering to ensure high-quality, personalised care.

Qualifications

• Experience in customer‑focused service business.
• Strong communication and relationship‑building abilities.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
• Build and maintain meaningful relationships with clients and their families to understand goals and preferences.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Skills

Customer service

Relationship-building

Communication

Problem solving

Technology aptitude

Tools

MS Office

CRM systems

Job description

Healthcare Australia is seeking a Customer Care Coordinator for Home Care on Brisbane Northside. You will be the primary contact for clients, guiding them through their aged care journey with empathy and professionalism, coordinating care plans and services with nurses and allied health teams.

In this role you will build strong relationships with clients and families, monitor service delivery, and support recruitment and rostering to ensure high-quality, personalised care.