Home Care Service Delivery Leader - Hybrid

Healthcare Australia; Warrnambool; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work Life Leave

Hybrid working

Development opportunities

Job summary

Healthcare Australia (HCA) is seeking an exceptional Service Delivery Lead to head a team of Support Workers in the Warrnambool region. You’ll coach in the field, support client relationships, and collaborate with Recruitment and Rostering to ensure the right people deliver the right care.

You may be a seasoned support worker stepping into leadership or a former manager moving into home care. This hands-on role requires frontline care understanding and strong leadership skills across multiple

Qualifications

• Experience coaching, mentoring and developing staff.
• Strong understanding of frontline care and supporting vulnerable clients.
• Confidence managing client concerns, complaints and difficult conversations.
• Excellent relationship-building and communication skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Lead & develop: Coach, mentor and support Support Workers through onboarding, field visits, reviews and ongoing development.
• Deliver great client outcomes: Build strong client relationships, respond to concerns and ensure services are delivered safely and to a high standard.
• Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Skills

Leadership

Coaching

Stakeholder management

Communication

Field operations

Job description

Healthcare Australia (HCA) is seeking an exceptional Service Delivery Lead to head a team of Support Workers in the Warrnambool region. You’ll coach in the field, support client relationships, and collaborate with Recruitment and Rostering to ensure the right people deliver the right care.

You may be a seasoned support worker stepping into leadership or a former manager moving into home care. This hands-on role requires frontline care understanding and strong leadership skills across multiple