Customer Care Manager - Home Care (Self-Managed)

Healthcare Australia; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Birthday leave or extra leave

Rewards and benefits platform

Salary packaging options

Employer with 1000+ employees

Job summary

Healthcare Australia (HCA) is expanding its Homecare My Way division in Melbourne CBD. The Care Manager will handle self-managed clients virtually, delivering excellent customer service and compliant reporting, without home visits.

The role collaborates with multiple teams to ensure high-quality services and great client experiences. You will guide care planning, promote services to drive growth, manage funding activities, and maintain accurate records while supporting onboarding and policy

Qualifications

• Understanding of Aged Care and health/community services.
• Experience in customer-focused environments.
• Excellent time management and prioritisation.
• Strong written and verbal communication.

Responsibilities

• Develop care plans that support quality outcomes for clients.
• Actively promote Homecare My Way services to meet growth targets.
• Complete funding and debt management activities.
• Ensure all client documentation and case notes are up to date and high quality.
• Support business development and onboarding with policy-aligned service delivery.

Skills

Time management

Prioritisation

Communication skills

Customer service experience

Job description

Customer Care Manager - Home Care (Self-Managed)

Healthcare Australia (HCA)is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Company Description

Healthcare Australia (HCA)is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDI, care services, and training.

Job Description

Homecare My Wayis a premier provider of home care services and a new addition to HCA. As a fast paced, exciting offering we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.

Based inMelbourne CBD, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. Managing a caseload of self-managed clients in a virtual capacity - no home visits required - you are responsible for ensuring that all service delivery and compliance reporting requirements are met. You will also work collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.

Day to day you will:

• Develop care plans that support the delivery of quality outcomes for clients in line with their funding
• Actively promote Homecare My Way services to meet growth targets
• Complete all funding and debt management activities
• Ensure all client documentation and case notes are up to date, complete and of a high standard
• Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways' related policies and procedures

Let'stalk about you!

A successful candidate will demonstrate a strong understanding of Aged Care and/or other health and community services. You will bring experience fromworking in customer focused environments and have excellent time management and prioritisation skills, exceptionalcommunication skills, both written and verbal - imperative to working in this 'virtual' office-based role. You will be able to demonstrate a willingness to learn and adapt to changing environments/ markets. Candidates with a background in nursing are highly desirable.

With HCA you'll be rewarded with:

• Flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing and more! Available with Smart group
• Be part of a well-respected Australian based organisation of more than 1000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.