Home Care Coordinator (Care Partner)

Goodwin Aged Care Services; Canberra; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Novated leasing

Relocation assistance

Discounted health insurance

Gym memberships

Airline lounge memberships

Free flu vaccinations

Professional development opportunities

Job summary

Goodwin Aged Care Services in Canberra is seeking a Service Coordination professional to manage client intake, assessments and care planning. You will collaborate with internal and external providers to support independence and wellbeing, while ensuring accurate documentation and compliance with quality standards.

The role offers hybrid work options and engagement in a values-driven, not-for-profit environment with diverse benefits and development opportunities.

Qualifications

• Certificate IV or higher in Service Coordination or extensive experience in similar role.
• First Aid Certificate.
• Current driver’s licence and own vehicle with comprehensive insurance.
• Strong knowledge of ageing issues, including dementia and behaviour management.
• Ability to undertake case management to a high standard.
• Excellent communication, negotiation and problem-solving skills.
• Strong organisational and time-management capabilities.
• Competent in Microsoft Office.
• Experience in aged care, home care services or related sector.

Responsibilities

• Receive and process referrals into appropriate services.
• Conduct comprehensive home-based assessments and WHS screenings.
• Identify risks and elevate where required.
• Assist prospective clients to understand funding pathways.
• Develop tailored care plans aligned with the Aged Care Quality Standards.
• Collaborate with internal/external providers to support independence and wellbeing.
• Monitor quarterly budgets and support reassessments.
• Provide guidance and direction to service delivery staff.
• Complete accurate and timely client documentation.
• Ensure compliance with legislation, organisational policies and quality standards.
• Record hazards and elevate risks appropriately.
• Act as a trusted contact for clients and families.
• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways.
• Maintain respectful and professional communication at all time.
• Participate in a rotating on-call roster.
• Promote a positive customer service culture.
• Uphold Goodwin’s reputation as a quality care provider.

Skills

Case management

Communication

Negotiation

Problem-solving

Time management

Microsoft Office

Organisational skills

Dementia awareness

Behaviour management

Aged care knowledge

Education

Certificate IV in Service Coordination

First Aid Certificate

Tools

Driver's licence & own vehicle

Job description

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

What you’ll be doing

Client Intake & Assessments

• Receive and process referrals into appropriate services
• Conduct comprehensive home-based assessments and WHS screenings
• Identify risks and elevate where required
• Assist prospective clients to understand funding pathways

Care Planning & Coordination

• Develop tailored care plans aligned with the Aged Care Quality Standards
• Collaborate with internal/external providers to support independence and wellbeing
• Monitor quarterly budgets and support reassessments
• Provide guidance and direction to service delivery staff

Documentation & Compliance

• Complete accurate and timely client documentation
• Ensure compliance with legislation, organisational policies and quality standards
• Record hazards and elevate risks appropriately

Client Support & Communication

• Act as a trusted contact for clients and families
• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways
• Maintain respectful and professional communication at all time

Organisational Contribution

• Participate in a rotating on-call roster
• Promote a positive customer service culture
• Uphold Goodwin’s reputation as a quality care provider

What you’ll need

Mandatory

• Certificate IV or higher in Service Coordination (or extensive experience in similar role)
• First Aid Certificate
• Current driver’s licence & own vehicle with comprehensive insurance
• Strong knowledge of ageing issues, including dementia and behaviour management
• Ability to undertake case management to a high standard
• Excellent communication, negotiation and problem-solving skills
• Strong organisational and time-management capabilities
• Competent in Microsoft Office
• Experience in aged care, home care services or a related sector

Hybrid work options maybe considered for the successful candidate.

If you have any questions, please contact our Recruitment Team on [e-mail]

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.