Home Care Coordinator (Care Partner)

Goodwin Aged Care; Batemans Bay; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meal entertainment allowance

Relocation assistance

Discounted health insurance

Gym memberships

Airline lounge memberships

Flu vaccinations

Professional development

Job summary

Goodwin Aged Care is seeking a Client Intake & Assessments Coordinator to manage referrals, conduct home-based assessments and WHS screenings, and identify funding pathways for clients in ACT/NSW.

You will develop tailored care plans, collaborate with providers, monitor budgets, and ensure documentation and compliance across our services. Hybrid work options may be considered, with a focus on quality care and customer service.

Qualifications

• Mandatory: Certificate IV or higher in Service Coordination.
• Mandatory: First Aid Certificate.
• Mandatory: Driver’s licence & own vehicle with comprehensive insurance.

Responsibilities

• Receive and process referrals into appropriate services.
• Conduct comprehensive home-based assessments and WHS screenings.
• Identify risks and escalate where required.
• Assist prospective clients to understand funding pathways.
• Develop tailored care plans aligned with the Aged Care Quality Standards.
• Collaborate with internal/external providers to support independence and wellbeing.
• Monitor quarterly budgets and support reassessments.
• Provide guidance to service delivery staff.
• Complete accurate and timely client documentation.
• Ensure compliance with legislation, policies and quality standards.
• Record hazards and escalate risks appropriately.
• Act as a trusted contact for clients and families.
• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways.
• Maintain respectful and professional communication.

Skills

Ageing knowledge

Case management

Communication

Time management

Microsoft Office

Education

Certificate IV in Service Coordination

First Aid Certificate

Tools

Microsoft Office

Job description

28d ago , from Goodwin Aged Care Services Limited

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

What you’ll be doing

Client Intake & Assessments

• Receive and process referrals into appropriate services

• Conduct comprehensive home-based assessments and WHS screenings

• Identify risks and escalat where required

• Assist prospective clients to understand funding pathways

Care Planning & Coordination

• Develop tailored care plans aligned with the Aged Care Quality Standards

• Collaborate with internal/external providers to support independence and wellbeing

• Monitor quarterly budgets and support reassessments

• Provide guidance and direction to service delivery staff

Documentation & Compliance

• Complete accurate and timely client documentation

• Ensure compliance with legislation, organisational policies and quality standards

• Record hazards and escalat risks appropriately

Client Support & Communication

• Act as a trusted contact for clients and families

• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways

• Maintain respectful and professional communication at all times

Organisational Contribution

• Participate in a rotating on-call roster

• Promote a positive customer service culture

• Uphold Goodwin’s reputation as a quality care provider

What you’ll need

Mandatory

• Certificate IV or higher in Service Coordination (or extensive experience in similar role)

• First Aid Certificate

• Current driver’s licence & own vehicle with comprehensive insurance

Essential Skills

• Strong knowledge of ageing issues, including dementia and behaviour management

• Ability to undertake case management to a high standard

• Excellent communication, negotiation and problem-solving skills

• Strong organisational and time-management capabilities

• Competent in Microsoft Office

Desirable

• Experience in aged care, home care services or a related sector

Hybrid work options maybe considered for the successful candidate.

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. Weare committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.