Care Coordinator (Care Partner)

Right at Home; Newcastle City Council; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Right at Home Newcastle Toronto provides in-home care to older people and is seeking a Care Partner to join our team on a full-time basis. You will onboard new clients, assess needs, build care plans, and stay with them as their situation changes, mixing office work with visits to clients at home.

You will work with families, GPs and the care team, keeping records up to date, handling enquiries, and mentoring care workers while ensuring services match each client’s plan.

Qualifications

• A current National Police Check.
• A current driver's licence and your own dependable car, comprehensively insured.
• The right to work in Australia.
• A real interest in aged care and in helping people stay in their own homes.
• Knowledge of the aged care and community care sector, including standards and rights.
• The ability to assess, plan, arrange and review care and services for clients at home.
• Strong written and verbal communication.
• Confident talking with clients, families, GPs and the care team.
• Understanding how nursing, personal care and companion roles fit together.
• Strong focus on safety, WHS and emergency procedures.
• Time management to run days across visits, calls and paperwork.
• Proficiency with Microsoft Office and rostering systems.
• Good documentation habits.
• Willingness to lead by example with care workers.

Responsibilities

• Onboard new clients and perform non-clinical assessments using standard tools.
• Build care plans with clients and families, review them as needs change.
• Place services in place and manage the roster to suit client needs.
• Monitor client wellbeing and escalate to nursing when needed.
• Collaborate with GPs and allied health professionals.
• Serve as the primary contact for families, referrers and care workers.
• Handle service enquiries and guide prospective clients through offerings.
• Keep records up to date and ensure billing aligns with care plans.
• Support and mentor our care workers.
• Occasionally cover a care shift when roster needs.
• Maintain compliance with policies and maintain high-quality documentation.

Skills

Time management

Written/verbal communication

Mentoring care workers

Documentation

Client/family communication

Leadership by example

Education

Certificate III in Individual Support (Ageing or Disability)

Higher qualification in aged care, community services or management

Tools

Microsoft Office

CRM or rostering systems

Job description

Right at Home Newcastle Toronto provides in-home care to older people across Western Lake Macquarie, and we are looking for a Care Partner to join us full time.

The Care Partner, also called a Care Coordinator, is the person a client deals with most. You take new clients through onboarding, work out what they need, put the right services in place, and then stay with them as their situation changes. Your week is a mix of time in the office and time out on the road visiting people at home.

Support at Home is still new, and for a lot of older people and their families it is confusing. A good part of this job is making sense of it for them, so they understand what they are entitled to and feel confident about the decisions they are making. If you like that side of the work, you will enjoy this role.

What you would be doing:

• Onboarding new clients and carrying out non-clinical assessments using our standard tools
• Building care plans with clients and their families, and reviewing them as things change
• Putting services in place and making sure the roster works for your clients
• Keeping an eye on how your clients are going, and raising anything clinical with our nursing team
• Working alongside GPs, allied health and other providers
• Being the point of contact for families, referrers and our care workers
• Handling service enquiries and taking prospective clients through what we offer
• Keeping records up to date and making sure billing lines up with the care plan
• Supporting and mentoring our care workers
• Occasionally stepping in to cover a care shift when the roster needs it

Why work with us:

We are a locally owned and operated office. You will know the person who runs the business, and you will get to know our clients properly.

This is a full time role, 38 hours a week. Pay is under the SCHADS Award (MA000100) and set to your level of experience.

Qualifications

• A current National Police Check
• A current driver's licence and your own dependable car, comprehensively insured
• The right to work in Australia
• A real interest in aged care and in helping people stay in their own homes
• Knowledge of the aged care and community care sector, including the Aged Care Quality Standards, the Code of Conduct for Aged Care, and the rights of the people in our care
• The ability to assess, plan, arrange and review care and services for clients at homeStrong written and verbal communication
• Confidence talking with clients and their families, and with GPs, allied health and our own care team
• A clear sense of how the Registered Nurse, Enrolled Nurse, personal care worker and companion care worker roles fit together
• A solid grasp of keeping clients, yourself and others safe, including emergency procedures and work health and safety
• Strong time management, and the ability to run your own day across visits, calls and paperwork
• Confidence using Microsoft Office and CRM or rostering systems
• Good documentation habits
• Willingness to lead by example with our care workers and pitch in across the team

Preferred Skills

• Certificate III in Individual Support (Ageing or Disability), or an equivalent care qualification
• Experience in aged care or home care
• Familiarity with the Support at Home program, including budgets, quarterly funding and care management
• Experience carrying out non-clinical assessments and writing care plans
• A higher qualification in aged care, community services or management
• Additional training in dementia care
• Experience supporting care transitions, such as hospital discharge planning
• Knowledge of funding streams, quality standards and audits
• Experience supervising or mentoring care workers
• Experience handling service enquiries and talking prospective clients through their options
• Patience and warmth with older people and their families, including in the harder conversations