Team Leader Desktop Home Assessing

Auto & General Australia; Adelaide; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discounts

Reward and recognition

Onsite facilities

Get social

Be rewarded

Job summary

Auto & General Australia is establishing Budget Direct’s Adelaide presence and seeking a Desktop Home Assessing Team Leader to guide a team of assessors responsible for end-to-end claims management and cost validation. You will train, coach and develop team members while monitoring KPIs and driving performance in a dynamic startup-like environment.

You’ll oversee home assessment workflows, ensure high scope accuracy and build strong internal and external relationships to deliver exceptional

Qualifications

• Minimum 2 years’ experience in Home Assessing or Building Industry.
• Experience managing a team of professionals.
• Strong change-agility and exceptional communication.
• Ability to build relationships with multiple internal and external stakeholders.
• Insurance experience is preferred, but not essential.

Responsibilities

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance & support to team members to develop their skills and career goals.
• Handle escalated claims, complaints and complex matters.
• Implement cost control strategies to achieve planned outcomes and drive improvements across the Claims Value Chain.
• Build and maintain relationships with stakeholders and provide constructive feedback.
• Contribute to strategic and operational activities to improve Claims performance, systems and processes.
• Track, monitor and report KPIs to ensure productivity and quality.

Skills

Leadership

People management

Communication

Coaching

Time management

Organisational skills

Negotiation

Change agility

Stakeholder management

Customer service

Job description

Brief Description

Budget Direct is landing in Adelaide. This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start.

We're assembling our Desktop Home Assessing team and looking for an enthusiastic, empathetic Team Leader to guide a team of talented assessors who will become founding members of something genuinely exciting.

If you're ready to shape team culture, drive performance, and build something meaningful from the ground up, we want to hear from you.

The Role

As a Desktop Home Assessing Team Leader, you will be playing a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Responsible for providing ongoing training & coaching to the team and ensuring that the Home Assessors are consistent and effective in their approach to a variety of assessments, validation of Scopes of Work, and end-to-end management of a select claim’s portfolio.

Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations.

What You’ll Be Doing

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance & support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals, providing constructive feedback when required.
• Handle escalated claims, complaints and other matters of complexity.
• Implement and continuously refine cost control strategies to achieve planned cost outcomes and drive improvements across the Home Claims Value Chain in line with business objectives.
• Build & maintain relationships with a variety of stakeholders, providing constructive feedback as required.
• Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance, including systems & process development and staffing requirements.
• Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations.

What You’ll Love

• Make a difference: Your leadership will directly influence customer outcomes and the experience our people have at work.
• Grow your career: Opportunities to broaden your leadership experience.
• Lead with purpose: Be part of a team that values collaboration, accountability, continuous improvement & great customer experience.
• Work with great people: Build strong relationships across Assessing & the wider business.

Qualifications & Experience

• Experience managing a team of professionals along with the ability to lead, inspire, performance manage, coach and mentor a team.
• Strong change-agility, exceptional communication, negotiation, time management & organisational skills.
• Minimum 2 years’ experience in Home Assessing or Building Industry and previous estimating and assessing experience essential.
• Demonstrated experience in building effective business relationships with multiple internal and external stakeholders.
• Insurance experience is preferred, but not essential

Our Perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

About Us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.