Bookings & Client Experience Coordinator

Coastal Babysitters; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Coastal Babysitters on the Gold Coast is seeking a switched-on Bookings & Client Experience Coordinator to keep our busy bookings operation running smoothly. This fast-paced role blends bookings, sitter management, customer service and administration.

You'll own the full booking journey from first enquiry to coordinating sitters, solving problems and ensuring every booking is looked after. Independent work and decisive action are valued in our supportive team.

Qualifications

• Must be highly organized with the ability to juggle multiple tasks.
• Excellent phone and email communication with families and sitters.
• Ability to own end-to-end booking process and resolve issues proactively.

Responsibilities

• Manage a high volume of babysitting bookings across regions.
• Respond to phone, email and online enquiries.
• Convert enquiries into bookings and follow up opportunities.
• Coordinate and communicate with babysitters.
• Monitor upcoming and unfilled bookings and take action early.
• Handle changes, cancellations and problems calmly.
• Maintain day-to-day administration and keep systems accurate.
• Prioritize tasks in a fast-moving environment.
• Spot problems and implement solutions to avoid missed bookings.
• Contribute to improving experiences for families and sitters.

Skills

Highly organised

People skills

Ownership

Sales ability

Phone communication

Relationship building

Independent worker

Decision making

Tech-savvy

Tools

CRM

Booking systems

MS Office

Job description

Full-time | Gold Coast
Are you highly organised, confident with people and someone who naturally takes ownership?
Coastal Babysitters is looking for a switched-on Bookings & Client Experience Coordinator to keep our busy bookings operation running smoothly.
This is a fast-paced role combining bookings and sitter management, customer service, administration and sales. You'll work across the whole booking journey, from the first family enquiry through to coordinating sitters, solving problems and making sure every booking is looked after.
You'll often be working independently, so we're looking for someone who can think on your feet, make decisions and get things done without needing constant direction.

What You'll Be Doing

• Managing a high volume of babysitting bookings across multiple regions
• Responding to phone, email and online enquiries
• Speaking confidently with families, understanding what they need and converting enquiries into bookings
• Following up potential bookings so opportunities aren't missed
• Coordinating and communicating with our large team of babysitters
• Monitoring upcoming and unfilled bookings and taking action early
• Handling changes, cancellations and problems calmly and confidently
• Managing day-to-day administration and keeping our systems accurate
• Prioritising competing tasks and making decisions in a fast-moving environment
• Spotting problems, finding solutions and making sure nothing falls through the cracks
• Helping us continually improve the experience for both families and babysitters
  

About you

You'll thrive in this role if you:

• Are highly organised and love keeping on top of lots of moving parts
• Are confident, proactive and comfortable making decisions
• Take ownership and follow things through
• Are great on the phone and genuinely enjoy dealing with people
• Have a natural sales ability without being pushy
• Can prioritise quickly when everything feels important
• Know how to build strong relationships and make both families and sitters feel valued
• Are comfortable working independently as well as part of a team
• Stay calm and solution-focused when plans suddenly change
• Are confident with technology, CRMs and learning new systems
• Notice the little things other people sometimes miss
  

Experience in bookings, administration, customer service, sales, reservations, hospitality, events, recruitment or another fast-paced service business would be highly regarded.

About Coastal Babysitters

Coastal Babysitters is a growing babysitting and event childcare agency supporting thousands of families across the Gold Coast, Brisbane and Byron Bay.
We're a busy, supportive team with high standards and a very simple goal: make finding trusted childcare easier for parents while making sure their kids have a great time too.
If you're the person who loves a busy day, enjoys solving problems and gets genuine satisfaction from knowing everything has been handled, we'd love to hear from you.