Holding Yard Coordinator

Harveys; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Overtime

Health insurance

Dental insurance

Vision insurance

Paid time off

Career growth

Team environment

Job summary

Harvey’s Towing Service is seeking a Holding Yard Coordinator to manage and oversee the operations of our holding yard on the Gold Coast. You will ensure efficiency, organisation, and compliance with regulations while coordinating yard activities and data entry.

Key duties include forklift operations, customer phone etiquette, information flow between customers and departments, and collaboration with drivers and key customers.

Qualifications

• Previous similar experience in towing, automotive, logistics or yard management is preferred.
• Strong organisational and record-keeping skills are essential.
• Ability to handle customer interactions professionally and courteously.
• Knowledge of vehicle storage regulations and industry best practices.
• Ability to work outdoors in varying weather conditions.
• Basic computer skills for data entry and record-keeping.
• Valid driver’s license and forklift license.
• Ability to work under pressure and meet deadlines with effective communication.

Responsibilities

• Organise the holding yard by physical/manual labour and forklift use.
• Provide high-standard phone etiquette for customer calls and service queries.
• Accurate data entry and booking entries.
• Coordinate timely information flow to/from customers and related departments.
• Use initiative to find customer-focused solutions.
• Develop relationships with drivers and key customers.
• Monitor and maintain yard cleanliness and organisation.
• Conduct routine yard inspections for safety and security measures.

Skills

Forklift operation

Customer service

Data entry

Organisational skills

Communication

Job description

About Us

Harvey’s Towing Service have provided specialised services since 1977 in the towing and transportation of all types of vehicles, plant and equipment. In 2014 Harvey’s was taken over By Joe and family to then grow and continue providing outstanding services to Brisbane, Gold Coast and the surrounding areas.

Harvey’s Towing Service services a multitude of contracts for numerous government and private sectors as well as the general public by offering a professional, competitive and respectable service.

Holding Yard Coordinator Position

We are seeking a Holding Yard Coordinator to manage and oversee the operations of our holding yard, ensuring efficiency, organisation, and compliance with all regulations.

Job Responsibilities:

• Organise the holding yard by means of physical/manual labour and utilising a forklift
• Provide the highest level of phone etiquette by answering customer calls and service queries
• Accurate data entry and booking entries
• Coordinate the timely flow of information to and from our customers and other related departments
• Use initiative to find customer focused solutions
• Develop relationships with our drivers and key customers
• Monitor and maintain yard cleanliness and organisation.
• Conduct routine yard inspections to ensure safety and security measures are upheld.
• Work collaboratively with law enforcement, insurance representatives, and other stakeholders when required.

Requirements:

• Previous experience in a similar role (towing, automotive, logistics, or yard management preferred).
• Strong organisational and record-keeping skills.
• Ability to handle customer interactions professionally and courteously.
• Knowledge of vehicle storage regulations and industry best practices.
• Ability to work outdoors in varying weather conditions.
• Basic computer skills for data entry and record-keeping.
• Valid driver’s license and must have Forklift License.
• This role requires you to work under pressure, meet deadlines whilst having effective communication.

Benefits:

• Competitive salary and potential for overtime.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Career growth opportunities within the company.
• Supportive team environment.

Harvey's Towing is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.