Bookings and Dispatch Coordinator

Harveys; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Harvey’s Towing Service is seeking a skilled Bookings & Dispatch Coordinator to manage each job from first contact to completion. You will coordinate drivers, update customers in real time, and ensure accurate data and billing while maintaining high service standards.

Experience in dispatch or logistics and a current driver’s licence are required. The role includes 12‑hour day shifts on a roster, with after-hours on‑call rotation and strong emphasis on safety and data accuracy.

Qualifications

• Previous experience in dispatch, logistics, transport coordination or similar.
• Strong understanding of safe work practices.
• Current driver’s licence.

Responsibilities

• Plan and dispatch jobs in line with customer timeframes and expectations.
• Allocate trucks based on location, urgency and availability.
• Monitor pickup/delivery times and update customers.
• Provide professional phone support to private, insurance & government clients.
• Accurate data entry and booking management.
• Prepare and provide accurate quotes.
• Reconcile and close completed jobs accurately.

Skills

Communication

Attention to detail

Numeracy

Microsoft Office

Manage competing priorities

Professional phone manner

Problem-solving

Driver's licence

Tools

Microsoft Office

QuickBooks

Job description

NOW HIRING – BOOKINGS & DISPATCH COORDINATOR

Are you calm under pressure, highly organised, and thrive in a fast-paced environment?

Do you enjoy being the person who keeps everything moving?

Harvey’s Towing Service is looking for an experienced Bookings & Dispatch Coordinator to join our growing team — and we’re ready to hire ASAP.

About Us

With over 45 years of industry experience, Harvey’s Towing Service has built a strong reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients.

We’re a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation.

The Role

This is not just a call‑taking job.

You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing.

Key Responsibilities

• Plan and dispatch jobs in line with customer timeframes and expectations

• Allocate trucks based on location, urgency, and availability

• Monitor pickup/delivery times and proactively update customers

• Provide professional phone support to private, insurance & government clients

• Accurate data entry and booking management

• Prepare and provide accurate quotes

• Communicate with drivers to resolve issues in real time

• Reconcile and close completed jobs accurately

• Issue invoices to non-account customers

• Develop strong working relationships with drivers and key clients

• Assist with pricing structures and process improvements

• Prepare and manage on‑call rosters

• Participate in rotating after‑hours on‑call support (with notice)

• Support compliance with Quality, Environmental & WHS standards

What We’re Looking For

Experience

• Previous experience in dispatch, logistics, transport coordination or similar

• Strong understanding of safe work practices

• Current driver’s licence

Skills

• Excellent communication skills (verbal & written)

• Strong attention to detail & numeracy skills

• Confident using Microsoft Office (Word, Excel, Outlook)

• Ability to manage competing priorities

• Professional phone manner

• Strong problem‑solving ability

• Ability to work under pressure and meet strict deadlines

Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded.

Who You Are

• Calm and decisive in high‑pressure situations

• Organised and process‑driven

• Honest, reliable, and accountable

• A strong team player

• Adaptable and solutions‑focused

• Professional in behaviour and communication

• Committed to safety, quality, and customer service

You take ownership. You communicate clearly. You get the job done.

Workplace & Physical Requirements

• Ability to work 12‑hour day shifts (4 on / 4 off roster)

• Frequent computer use (up to 10.5 hours per shift)

• May be required to assist with after‑hours support on rotation

• Must meet minimum visual standards required for applicable vehicle operation

(Workplace adjustments can be discussed where required.)

Why Join Harvey’s?

• Stable, well‑established family business

• Fast‑paced and engaging environment

• Supportive leadership team

• Real responsibility and ownership in your role

• Opportunity to grow within a continuously improving organisation