HiQ Adviser

Queensland University of Technology; Brisbane; On-site; AUD 96,000 - 108,000; Full time

Benefits offered by this job

Fitness Passport

Purchased Leave

Salary Packaging

Job summary

Queensland University of Technology (QUT) invites applications for a HiQ Adviser within the Student Engagement, Administrative Division. The role delivers high-quality face-to-face, phone, email and chat services and operates within a tiered service model, acting as an escalation point from Peer Concierge.

You will provide specialist knowledge across QUT services, supporting student administration, technology and library, assisting clients with interpretations of policies and procedures, and

Qualifications

• Education or equivalent to a degree or associate diploma with at least 2 years of relevant work experience.
• Ability to interpret policies and information to support the client experience.
• Strong client service skills in a high-volume, fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• High level of digital literacy and ability to navigate complex information systems.
• Commitment to equity, diversity and Indigenous Australian engagement.

Responsibilities

• Deliver high-quality face-to-face, phone, email and chat services.
• Operate within a tiered-service model and act as escalation point from Peer Concierge.
• Provide specialist knowledge across QUT services and operations, focusing on student administration, technology and library.
• Assist clients with interpretations of QUT policies and procedures and engage with specialist service providers.
• Participate in continual improvement of student information and processes.

Skills

Policy interpretation

Client service

Verbal and written communication

Digital literacy

Collaboration

Indigenous engagement

Education

Degree or associate diploma

Job description

Queensland University of Technology - Kelvin Grove QLD

1d ago , from Queensland University of Technology

• Both Gardens Point and Kelvin Grove campuses
• Reference number: 26619
• Term:Ongoing, Full-time basis
• Remuneration:$95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Both Gardens Point and Kelvin Grove campuses
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

• $81,105 to $91,478
• Ongoing, full-time
• Both Gardens Point and Kelvin Grove campuses

• Reference number: 26619
• Term:Ongoing, Full-time basis
• Remuneration:$95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Both Gardens Point and Kelvin Grove campuses
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a HiQ Adviser to join Student Engagement, Administrative Division.

The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face-to-face, phone, email, and chat services.The HiQ Adviser role works within a tiered- service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University.As a member of the HiQ team you will participate in the continual improvement and refinement of student information and processes.This position reports to the Senior Advisor, HiQ Services for career planning, development, and performance expectations.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT..

What you need to succeed

• Education, training and/or relevant experience equivalent to completion of a degree or completion of an associate diploma with at least (2) two years’ subsequent relevant work experience.
• Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
• Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively esc
• Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
• High level of digital literacy including the ability to navigate multiple complex information systems.
• Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

As part of our commitment to fostering an inclusive workplace, we proudly support ourIndigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced- it's celebrated. See our commitment

View the job details at:

Job opens:13-Nov-2026

Applications Close: 24-Nov-2026 at 11.30pm