Student Success Outreach Coordinator

Queensland University of Technology; Brisbane; Hybrid; AUD 123,000 - 134,000; Full time

Benefits offered by this job

Hybrid work arrangement

17% superannuation

Parental leave

Fitness Passport

Salary packaging

Professional development

Job summary

Queensland University of Technology is seeking a Student Success Outreach Coordinator to join the Learning and Teaching Unit, Education Portfolio, Academic Division. The role coordinates the Student Success Outreach Hub and develops support for the Student Success Partners, delivering proactive and programmatic assistance for students at risk of disengagement.

Based at Kelvin Grove with a hybrid working option, the position reports to the Senior Student Success Educator and contributes to equity

Qualifications

• Education and/or training equivalent to completion of an undergraduate qualification with subsequent relevant experience.
• Demonstrated expertise in implementing strategies and programs that promote student success, engagement and/or retention.
• Demonstrated ability to supervise and develop a diverse team.
• Demonstrated capacity to coordinate operational delivery, including resource allocation, budget management, forecasting, performance monitoring, reporting, and continuous improvement to ensure targets and organisational objectives are achieved.
• Proven effectiveness as a team member with the ability to be flexible and agile in relation to institutional changes, and responding to the shifting needs of the student population.
• Highly effective written, verbal and digital communication skills, including facilitation and presentation expertise and the ability to create high quality and engaging digital learning support resources.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Responsibilities

• Coordinate the operations of the Student Success Outreach Hub and support Student Success Partners.
• Provide professional development for the Student Success Partners (Retention).
• Coordinate proactive, programmatic and multi-modal support for students at risk of disengaging from study.
• Collaborate within LTU and across faculties to delivery learner-centric and future-focused educational experiences.

Education

Undergraduate qualification

Experience in higher education

Job description

Queensland University of Technology – Kelvin Grove QLD

Student Success Outreach Coordinator -Education Portfolio

• Reference number: 26596
• Term:ongoing full-time
• Remuneration:$122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Kelvin Grove (hybrid option available)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Student Success Outreach Coordinator to join Learning and Teaching Unit, Education Portfolio, Academic Division.

The Student Success Outreach Coordinator plays a pivotal role in coordinating the operations of the Student Success Outreach Hub. The position is also responsible for providing support and professional development for the Student Success Partners (Retention). The Student Success Outreach Coordinator coordinates proactive, programmatic and multi-modal support for students who are at risk of disengaging from study.

The position sits within an interdisciplinary team of educators, coaches, student partners, and is part of the Student Success and Retention team which includes Student Success Coaching, QUT Peer Programs, QUT Learning Hubs, and Students as Partners projects and initiatives. This position reports to the Senior Student Success Educator for career planning, development, and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

About the Education Portfolio At QUT we are transforming learning and teaching practices in line with our Real World Learning Vision, so that our graduates are highly skilled, enterprising, and well suited to 21st century employment and careers. We are committed to increasing the flexibility of our course offerings to enable our students and graduates to thrive in changing and complex working environments throughout their lives.

Our focus is on student success, partnering with students to enhance the end-to-end learner journey, and designing and delivering high quality, flexible educational experiences that enable this. The Education Portfolio encompasses:

• Curriculum Quality and Academic Integrity
• Learning and Teaching Unit
• Library
• QUT College
• Student Ombudsman QUT’s distinctive positioning as “the university for the real world” means a commitment to and investment in real-world work integrated learning, authentic assessment, a curriculum design studio approach for innovative curriculum and an increased focus on the optimisation of digital technologies to enhance on campus and online learning.

About the Learning and Teaching Unit The Learning and Teaching Unit (LTU) is committed to a culture of collaboration, working in partnership with students, industry representatives, and staff across QUT to meet the evolving needs of our learners. LTU leads and coordinates learning and teaching across QUT, leveraging existing initiatives and enabling new ways of thinking and working that are learner-centric and future-focused.

The Student Success and Teaching Advancement (SSTA) teams work in partnership with faculties and divisions to deliver a connected and impactful student experience. This is achieved through the provision of university wide learning, careers and retention support services and strategies, and building an engaged community of innovative academic practice and learner focused educational delivery using scholarly and data informed approaches. SSTA is a large section within LTU employing more than 120 academic, professional and sessional staff, and student partners.

What you need to succeed

Selection Criteria

• Education and/or training equivalent to completion of an undergraduate qualification with subsequent relevant experience.
• Demonstrated expertise in implementing strategies and programs that promote student success, engagement and/or retention, supported by an understanding of the issues affecting adult learners in higher education.
• Demonstrated ability to supervise and develop a diverse team.
• Demonstrated capacity to coordinate operational delivery, including resource allocation, budget management, forecasting, performance monitoring, reporting, and continuous improvement to ensure targets and organisational objectives are achieved.
• Proven effectiveness as a team member with the ability to be flexible and agile in relation to institutional changes, and responding to the shifting needs of the student population.
• Highly effective written, verbal and digital communication skills, including facilitation and presentation expertise and the ability to create high quality and engaging digital learning support resources.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support ourIndigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment