Team Leader, Client Technology

Queensland University of Technology; Brisbane; Hybrid; AUD 161,000 - 169,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Parental leave

Job summary

Queensland University of Technology (QUT) is seeking a Team Leader, Client Technology to lead a team delivering client computing, software, print, meeting rooms, and learning environment support.

The role focuses on prioritising workloads, coordinating projects, and driving digital transformation benefits across the DBS portfolio. A hybrid work arrangement aligns with QUT’s flexible working approach.

Qualifications

• Education, training and/or relevant experience equivalent to postgraduate qualifications in a relevant discipline together with extensive relevant experience leading frontline technical service teams.
• Proven leadership skills with ability to motivate, direct and escalate conflicts.
• Exceptional communication and interpersonal skills across organisational levels.
• Ability to plan operational roadmaps, drive process improvements and coordinate projects.
• Experience partnering with developers and vendors to implement new technologies and practices.

Responsibilities

• Lead a team of technology specialists to deliver client technology support services.
• Prioritise workloads and manage competing priorities to ensure effective service delivery.
• Collaborate with vendors and developers to implement contemporary technologies and practices.
• Provide performance planning, development support and career progression for staff.

Skills

Leadership

Communication

Team management

Project coordination

Root cause analysis

Vendor collaboration

Strategic planning

Education

Postgraduate qualification

Job description

Queensland University of Technology – Kelvin Grove QLD

1d ago , from Queensland University of Technology

• Remuneration:$161,241 to $168,919 pa (HEW9) (inclusive of $136,251 to $142,738 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Kelvin Grove
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

• $136,251 to $142,738
• Ongoing, full-time
• Kelvin Grove

• Reference number: 26615
• Term:Ongoing, Full-time basis
• Remuneration:$161,241 to $168,919 pa (HEW9) (inclusive of $136,251 to $142,738 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location:Kelvin Grove
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Team Leader, Client Technology to join Digital Business Solutions, Administrative Division.

The Team Leader, Client Technology provides leadership, management and coordination to a team of technology specialists across a range of activities. This role is responsible for prioritising workloads across the team and managing competing priorities to ensure the delivery of efficient and effective client focussed technology support services across QUT.The Client Technology team provides technology services and support across the client computing and learning environment service streams via face to face and remote support. This includes the provision and support of client computing, software, print, meeting rooms, collaborative spaces and learning environments.The work undertaken by the team is critical to driving business efficiencies, the adoption of digital transformation benefits, and ensuring that day to day IT client computing runs smoothly.This position reports to the Manager, Client Technology Operations for career planning, development, and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

• Education, training and/or relevant experience equivalent to postgraduate qualifications in a relevant discipline together with extensive relevant experience leading frontline technical service teams.
• Proven leadership skills, including the ability to motivate and inspire team members, provide clear direction and negotiate, manage and escalat[e] any conflicts.
• Exceptional communication and interpersonal skills, highlighted by the ability to forge and manage positive relationships across all organisational tiers fostering a collaborative workplace with common goals.
• Proven ability to plan and develop operational roadmaps, lead process improvement, and coordinate projects, including the definition and realisation of benefits.
• Proven expertise in analysing complex problems, conducting root cause analysis, responding to critical incidents, and delivering comprehensive reporting and analysis to facilitate continuous service improvement.
• Demonstrated experience partnering with developers and vendors to implement contemporary and innovative technologies, processes and practices.
• Strong technical expertise and awareness of new and emerging technology and trends in the industry, including attainment of relevant industry certifications.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

As part of our commitment to fostering an inclusive workplace, we proudly support ourIndigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

Queensland University of Technology - Team Leader, Client Technology

Job opens:09-Nov-2026

Applications Close: 25-Nov-2026 at 11.30pm