Information Technology Support Engineer

Future State People; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Future State People is seeking a hands-on IT Support professional to provide desktop and on-site IT assistance in Loganlea, Brisbane. You will handle hardware and network troubleshooting, plus support Microsoft 365 and Active Directory access.

Join a busy support team, work across LAN/WAN/Wi-Fi, coordinate with external contractors, and maintain accurate ticketing while contributing to IT project work. Immediate start preferred for a role with real impact on daily operations.

Qualifications

• Minimum 2+ years hands-on desktop support experience.
• Experience installing/troubleshooting network and IT hardware.
• Experience with Microsoft 365 administration and Office apps.
• Understanding of Active Directory security and permissions; LAN/WAN/Wi-Fi principles.
• Clear communication with a customer-focused approach.

Responsibilities

• Provide desktop and IT support to users in person and remotely.
• Install, configure and troubleshoot network and IT hardware.
• Diagnose and resolve software, hardware and LAN/WAN/Wi-Fi issues.
• Support Microsoft 365 administration and Active Directory access/permissions.
• Coordinate with external support contractors and keep users informed to resolution.
• Maintain accurate tickets and contribute to installations and IT project work.
• Identify and report security risks and follow support standards.

Skills

Desktop support

Microsoft 365 administration

Active Directory

LAN/WAN/Wi-Fi

Customer-focused communication

Tools

Networking hardware

PC peripherals

Job description

Love getting hands-on with hardware and solving technical problems? From installing IT and network equipment to tackling support issues and helping people get on with their day, this role offers plenty of variety and work you can take pride in.

Why this role?

• Variety in your day: Troubleshoot issues, install equipment and contribute to IT projects.
• Broaden your experience: Work across Microsoft 365, Active Directory, hardware, networks and Wi-Fi.
• See the results of your work: Help people get back up and running and keep business operations moving.
• Put your skills to use immediately: Join the support team for an initial three-month engagement.

What you'll be doing

• Providing desktop and IT support to users in person and remotely.
• Installing, configuring and troubleshooting network and IT hardware, including PCs, peripherals and network equipment.
• Diagnosing and resolving software, hardware and LAN/WAN/Wi-Fi connectivity issues.
• Supporting Microsoft 365 administration and Active Directory access and permissions.
• Coordinating with external support contractors and keeping users informed through to resolution.
• Maintaining accurate tickets, prioritising requests and contributing to installations and IT project work.
• Identifying and reporting security risks and working within agreed support standards.

What you'll bring

• At least 2+ years' hands-on desktop support experience.
• Practical experience installing and troubleshooting network and IT hardware.
• Experience with Microsoft 365 use and administration, plus Microsoft Office applications.
• An understanding of Active Directory security and permissions, and LAN/WAN/Wi-Fi principles.
• Clear communication skills and a friendly, customer-focused approach.
• The ability to take ownership, work independently and prioritise in a busy environment.
• Availability to start immediately (or within the next two weeks!)

Based in Loganlea, the role includes occasional site visits, so you'll need a current driver's licence and access to a car.

Ready for your next exciting role?