Senior It Support Engineer / Team Lead

It Force; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

IT Force in Perth, WA, is seeking a Senior IT Support Engineer / Team Lead to own day-to-day helpdesk operations, mentor the support team, and manage the local office. You will lead, resolve complex issues across Windows/macOS, Microsoft 365, Entra ID, Intune, and server infrastructure while ensuring SLA performance and a smooth office environment.

You will drive service delivery, guide junior staff, and maintain a proactive security posture across systems.

Qualifications

• 5+ years in IT Support, Systems Administration or similar; exceptional candidates with slightly less considered.
• Ability to mentor, train and guide junior staff.
• Ability to manage client expectations and office environment independently.
• Strong knowledge across Windows/macOS, Microsoft 365, Entra ID, Intune, Windows Server, Hyper-V, AD, security and backup solutions.

Responsibilities

• Provide daily guidance, training, and technical oversight to junior support technicians to build their skills and confidence.
• Resolve complex Tier 2/3 network, cloud, and system issues that require advanced troubleshooting.
• Oversee the daily helpdesk queue to ensure client SLAs and service standards are met consistently.
• Look after our local office space, ensuring facilities and internal IT systems run smoothly.

Skills

Leadership

Mentoring

Client management

Communication

Office management

Troubleshooting

Education

Diploma/degree in IT

Tools

Microsoft 365

Entra ID

Intune

Windows Server

Hyper-V

Active Directory

3CX VoIP

Job description

Senior IT Support Engineer / Team Lead IT Force Perth, WA, AU

Job Description

We are an established, growing IT solutions company based in Wangara dedicated to delivering exceptional services to our clients across Perth. We are customer focused and pride ourselves on being friendly, conscientious and jargon free.

About the role

As we scale our business and expand our service delivery, we are looking for a reliable, technically excellent leader to take ownership of our day-to-day helpdesk operations, manage our local office space, and mentor our growing support team.

Key responsibilities

• Provide daily guidance, training, and technical oversight to junior support technicians to build their skills and confidence.
• Resolve complex Tier 2/3 network, cloud, and system issues that require advanced troubleshooting.
• Oversee the daily helpdesk queue to ensure client SLAs and service standards are met consistently.
• Look after our local office space, ensuring facilities and internal IT systems run smoothly.

About you

• 5+ years of experience in IT Support, Systems Administration or a similar technical support role, although we will consider exceptional candidates with slightly less experience who can demonstrate strong technical capability, maturity and leadership potential (MSP experience is highly regarded).
• Proven capability, or the clear maturity and readiness, to mentor, train, and patiently guide junior staff.
• The ability to manage client expectations and manage an office environment independently.
• Strong technical knowledge across Windows/Mac environments, Microsoft 365, Microsoft Entra ID, Intune, Windows Server, Hyper-V, Active Directory, basic networking (VLANs, firewalls), security and backup solutions, and 3CX or equivalent VoIP systems.
• Excellent English communication skills, both verbal and written.
• Self-motivated with a strong work ethic.
• Professional, conscientious and well presented.
• Passionate about technology.

Beneficial

• Web and app development experience.
• Essential 8 compliance implementation and management.

Please only apply if you possess the following:

• Valid Australian Driver's License.
• Own reliable car.
• Permanent work rights with no restrictions.
• Diploma, degree or industry recognised qualifications in computer science, information technology or equivalent.