Helpdesk Support Technician — Remote & Onsite IT

Computer Troubleshooters-Toowoomba West; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Computer Troubleshooters Toowoomba West is seeking a customer-focused Helpdesk Support Technician to join our growing IT Services team in the Darling Downs region. You will provide remote and onsite support to a diverse client base, troubleshoot hardware and software issues, and help deliver exceptional customer service.

Ideal candidates have 1–2+ years in a helpdesk or similar IT support role, experience with Windows PCs or Macs, knowledge of home/small business networks, and excellent

Qualifications

• 1–2+ years' experience in a Helpdesk or similar IT support role.
• Experience troubleshooting Windows PCs and/or Apple Macs.
• Knowledge of home and small business networks.
• Excellent verbal and written communication.
• Current Australian Driver's Licence.

Responsibilities

• Provide remote and onsite support to a diverse range of clients.
• Troubleshoot technical issues and assist users with hardware and software problems.
• Deliver exceptional customer service and clear explanations of solutions.

Skills

Windows support

Mac support

Home networks

Communication skills

Driver's licence

Helpdesk experience

Job description

Computer Troubleshooters Toowoomba West is seeking a customer-focused Helpdesk Support Technician to join our growing IT Services team in the Darling Downs region. You will provide remote and onsite support to a diverse client base, troubleshoot hardware and software issues, and help deliver exceptional customer service.

Ideal candidates have 1–2+ years in a helpdesk or similar IT support role, experience with Windows PCs or Macs, knowledge of home/small business networks, and excellent