Helpdesk & Data Quality Trainee – Launch Your Tech Career

Community Information Support Services; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Community Information Support Services in Brisbane, QLD, is seeking a motivated Helpdesk and Data Quality Officer Trainee. You will provide technical support to clients via phone or email and help maintain data quality in the system.

As a trainee, you will learn IT support processes, resolve hardware and software issues, and identify data quality improvements while contributing to ad-hoc projects as needed.

Qualifications

• Must be willing to complete a traineeship (Certificate 3 in Business Administration).
• Customer service experience is a plus.

Responsibilities

• Respond to client inquiries via phone or email.
• Provide technical support for hardware and software issues.
• Escalate unresolved issues as needed.
• Monitor data quality in the system.
• Identify areas for process improvement related to data quality.
• Assist with ad-hoc projects as required.

Skills

Problem solving

Under pressure

MS Office

Education

Certificate 3 Business Administration

Job description

Community Information Support Services in Brisbane, QLD, is seeking a motivated Helpdesk and Data Quality Officer Trainee. You will provide technical support to clients via phone or email and help maintain data quality in the system.

As a trainee, you will learn IT support processes, resolve hardware and software issues, and identify data quality improvements while contributing to ad-hoc projects as needed.