Junior IT Service Desk Analyst – Windows & Support

Croydon Health Services; Townsville City; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Hands-on training

Job summary

Croydon Health Services in Townsville is seeking a Junior Service Desk Analyst to join its IT support team. This role is ideal for a recent IT graduate, a current student, or someone starting their IT career who wants hands-on experience in a large enterprise environment.

You will provide frontline support across Windows and Microsoft 365, manage user accounts, log incidents, and assist end-users with devices and applications.

Qualifications

• Completed or currently studying for an IT degree, diploma or similar qualification
• A basic understanding of Windows and Microsoft environments
• An interest in IT support and troubleshooting
• Strong communication and customer service skills
• A willingness to learn and develop your technical skills
• The ability to work on-site in Townsville
• Flexibility to work across the required shift roster

Responsibilities

• Windows and Microsoft 365 support
• User accounts and access
• Incident logging, triage and troubleshooting
• End-user devices and applications
• General IT support and customer service

Skills

Windows basics

Communication skills

Willingness to learn

Customer service

IT degree/diploma

Education

IT degree/diploma or similar

Job description

Croydon Health Services in Townsville is seeking a Junior Service Desk Analyst to join its IT support team. This role is ideal for a recent IT graduate, a current student, or someone starting their IT career who wants hands-on experience in a large enterprise environment.

You will provide frontline support across Windows and Microsoft 365, manage user accounts, log incidents, and assist end-users with devices and applications.