Graduate IT Helpdesk Engineer – Brisbane CBD (Training)

Coachwood Information Professionals; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coachwood Information Professionals in Brisbane CBD is seeking a Graduate Level 1 Helpdesk Engineer to join a dedicated support team. You will provide first line support, troubleshoot IT issues, and help manage the ticketing system while adhering to ITIL and SLAs.

Ideal candidates have IT/Networking/CS qualifications, IT helpdesk experience, and strong communication skills. Australian citizenship or permanent residency is essential for this role, with a competitive salary package and training

Qualifications

• Experience in an IT helpdesk role.
• Tertiary IT-related qualification.
• Strong customer service orientation.
• Excellent verbal and written communication.

Responsibilities

• Providing first line support to customers.
• Troubleshooting a range of IT support issues.
• Assisting with managing the helpdesk ticketing system.
• Adhering to ITIL framework and customer SLAs.

Skills

IT Helpdesk experience

Communication skills

Education

Tertiary IT degree

Tools

Microsoft 365

Active Directory

Windows Server

Networking basics

Firewalls/VPNs

Cloud infrastructure

Job description

Coachwood Information Professionals in Brisbane CBD is seeking a Graduate Level 1 Helpdesk Engineer to join a dedicated support team. You will provide first line support, troubleshoot IT issues, and help manage the ticketing system while adhering to ITIL and SLAs.

Ideal candidates have IT/Networking/CS qualifications, IT helpdesk experience, and strong communication skills. Australian citizenship or permanent residency is essential for this role, with a competitive salary package and training