Helpdesk & Data Quality Analyst Trainee

Community Information Support Services; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Community Information Support Services in Brisbane, QLD, is seeking a motivated Helpdesk and Data Quality Officer Trainee. You will provide technical support to clients via phone or email and help maintain data quality in the system.

As a trainee, you will learn IT support processes, resolve hardware and software issues, and identify data quality improvements while contributing to ad-hoc projects as needed.

Qualifications

• Must be willing to complete a traineeship (Certificate 3 in Business Administration).
• Customer service experience is a plus.

Responsibilities

• Respond to client inquiries via phone or email.
• Provide technical support for hardware and software issues.
• Escalate unresolved issues as needed.
• Monitor data quality in the system.
• Identify areas for process improvement related to data quality.
• Assist with ad-hoc projects as required.

Skills

Problem solving

Under pressure

MS Office

Education

Certificate 3 Business Administration

Job description

Job Title: Helpdesk and Data Quality Officer (Trainee)

Country: AU

City: Brisbane, Queensland 4001

Role Type: Full-time

Employee Working Hours: Full-time

Job Summary

We seek a highly motivated Helpdesk and Data Quality Officer Trainee to join our team.

As a trainee, you will be responsible for providing technical support to our clients via phone or email. You will also be responsible for ensuring the data quality is maintained in the system. The ideal candidate should have excellent communication skills, attention to detail and a willingness to learn.

Skills

• Strong problem-solving skills
• Ability to work under pressure
• Knowledge of Microsoft Office Suite

Responsibilities

• Responding promptly and effectively to client inquiries via phone or email.
• Providing technical support on hardware and software issues.
• Escalating unresolved issues as appropriate.
• Monitoring data quality in the system.
• Identifying areas for improvement in processes related to data quality.
• Assisting with ad-hoc projects as required.

Qualifications

• Be willing to complete a traineeship - Certificate 3 Business Administration
• Experience working customer service but not essential.