Help Desk Support

Peoplebank; Melbourne; In loco; AUD 100.289.000 - 120.347.000; Part-time

Descrizione del lavoro

Peoplebank is seeking a Help Desk Support professional for a major distribution company. This 5-week contract offers an onsite role with rotating day, night and weekend shifts and an immediate start.

Ideal candidates will have 6–12+ months in Level 1 IT support, strong troubleshooting and customer service skills, and be located within 20–30 minutes of Craigieburn, VIC. IT qualification is a plus.

Competenze

• At least 6–12+ months experience in a Level 1 IT Help Desk or similar.
• Solid Level 1 IT support and troubleshooting skills.
• Available for rotating day, night and weekend shifts and 100% onsite.
• Strong communication and customer service skills with a proactive approach.
• Close proximity to Craigieburn area and reliable transport.

Mansioni

• Provide basic IT helpdesk support and troubleshoot issues.
• Maintain cabling organisation for a clean work area.
• Assist with stock control and inventory audits.
• Document issues and solutions for future reference.
• Support day-to-day IT operations in a Microsoft environment.

Conoscenze

Level 1 IT support

Customer service

Troubleshooting

Onsite work

Formazione

IT-related qualification (degree or currently studying)

Descrizione del lavoro

Job Description

Help Desk Support – Major distribution company

URGENT 5-weeks Contract opportunity

Rate: $35-$42 per hour including Super

Must reside within 20-30 mins from Craigieburn Area, VIC (100% Onsite Setup)

Ability to start immediately

We are seeking a motivated Help Desk Support professional to provide Level 1 IT support, troubleshooting, and operational assistance in a Microsoft environment. This is an opportunity for someone with foundational IT experience to grow their skills while contributing to a collaborative team working fully onsite on a rotating shift roster.

Key Responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues
• Support and maintain cabling organisation to ensure a clean and efficient work environment
• Assist with stock control, inventory counts, and audit support activities
• Document issues, solutions, and support activities accurately for future reference
• Work collaboratively with the team to support day-to-day IT operations in a Microsoft environment

Key Requirements

• At least 6–12+ months experience in a Level 1 IT Help Desk, Desktop Support, or similar support role
• Solid IT support and troubleshooting skills (Level 1)
• Must be fully available to work rotating day, night, and weekend shifts for the entire contract duration and can work 100% onsite
• Must have strong communication and customer service skills with a proactive, can-do attitude
• Must live within close proximity to the site and have access to reliable personal transport
• IT-related qualification (degree or currently studying) is a plus

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.