Help Desk Support

Peoplebank; City Of Cockburn; On-site; AUD 48,000 - 58,000; Full time

Job summary

Peoplebank seeks a Help Desk Support professional to provide Level 1 IT support in a Microsoft environment, onsite in WA. The role requires 6-12+ months of relevant experience and availability for rotating day/night/weekend shifts. Candidates should reside within 20-30 minutes of Atwell Area and have reliable transport.

The contract is 5 weeks, with an urgent start. This onsite opportunity emphasizes teamwork, documentation, and basic troubleshooting in a distributed distribution context.

Qualifications

• 6-12+ months experience in a Level 1 IT Help Desk, Desktop Support, or similar support role.
• Solid IT support and troubleshooting skills (Level 1).
• Ability to work rotating day, night, and weekend shifts 100% onsite.
• Strong communication and customer service with a proactive attitude.

Responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues.
• Support and maintain cabling organisation to ensure a clean and efficient work environment.
• Assist with stock control, inventory counts, and audit support activities.
• Document issues, solutions, and support activities accurately for future reference.
• Work collaboratively with the team to support day-to-day IT operations in a Microsoft environment.

Skills

Level 1 IT Help Desk

Desktop Support

Troubleshooting

Communication skills

Customer service

Education

IT-related qualification

Tools

Windows OS

Job description

Help Desk Support – Major distribution company

URGENT 5-weeks Contract opportunity

Rate: $35-$42 per hour including Super

Must reside within 20-30 mins from Atwell Area, WA (100% Onsite Setup)

Ability to start immediately

We are seeking a motivated Help Desk Support professional to provide Level 1 IT support, troubleshooting, and operational assistance in a Microsoft environment. This is an opportunity for someone with foundational IT experience to grow their skills while contributing to a collaborative team working fully onsite on a rotating shift roster.

Key Responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues
• Support and maintain cabling organisation to ensure a clean and efficient work environment
• Assist with stock control, inventory counts, and audit support activities
• Document issues, solutions, and support activities accurately for future reference
• Work collaboratively with the team to support day-to-day IT operations in a Microsoft environment

Key Requirements

• At least 6-12+ months experience in a Level 1 IT Help Desk, Desktop Support, or similar support role
• Solid IT support and troubleshooting skills (Level 1)
• Must be fully available to work rotating day, night, and weekend shifts for the entire contract duration and can work 100% onsite
• Must have strong communication and customer service skills with a proactive, can-do attitude
• Must live within close proximity to the site and have access to reliable personal transport
• IT-related qualification (degree or currently studying) is a plus

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.