Customer Care Coordinator – Hearing Health & Growth

WS Audiology; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Hearing aid benefits

Employee Assistance Program

NPS-driven culture

Job summary

Bloom Hearing Specialists is hiring a Customer Care Coordinator for our West Ryde Clinic in Sydney. In this full-time role, you'll be the welcoming face and voice, assist audiologists, and deliver outstanding service across phone, email, and in-person interactions.

You will schedule hearing assessments, guide customers through devices and accessories, resolve concerns, and maintain accurate records. The ideal candidate has 2+ years in customer service, strong CRM skills, and a collaborative

Qualifications

• Minimum 2 years in a customer service role within retail, healthcare, allied health, or similar.

Responsibilities

• Engage with customers via phone, email and face-to-face interactions.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through range of hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Maintain accurate customer records and provide administrative support.

Skills

Customer service

CRM software

Scheduling

Administrative skills

Tools

CRM systems

Appointment scheduling software

Job description

Bloom Hearing Specialists is hiring a Customer Care Coordinator for our West Ryde Clinic in Sydney. In this full-time role, you'll be the welcoming face and voice, assist audiologists, and deliver outstanding service across phone, email, and in-person interactions.

You will schedule hearing assessments, guide customers through devices and accessories, resolve concerns, and maintain accurate records. The ideal candidate has 2+ years in customer service, strong CRM skills, and a collaborative