Hearing Care Client Concierge & Scheduler

Sonova Group; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging options

Paid parental leave

Birthday leave

Employee discounts on Sonova products

Ongoing training and support

Employee wellbeing centre & EAP

LinkedIn Learning Platform

Values driven culture

Dynamic and supportive team

Job summary

Sonova in Benowa, Queensland, is seeking a Client Care Representative to join our clinical administration team. This permanent full-time role (Mon-Fri, 9:00am–5:00pm) focuses on delivering exceptional client service and ensuring smooth clinic operations.

You will manage appointment schedules, greet clients, answer phone calls and emails, assist with enquiries and billing, and provide basic troubleshooting for hearing devices. This role offers training and a supportive, values-driven team.

Qualifications

• passion for delivering an amazing client experience.
• Excellent verbal and written communication skills
• Ability to work effectively within a team
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Resilience, self-motivation and energy
• Willingness to cover sick leave and annual leave at other clinics occasionally

Responsibilities

• Manage the appointment schedule for audiologists including setting and rescheduling appointments
• Greet clients at the clinic and update client records
• Answer clinic phone calls and emails
• Assist with client and doctor enquiries
• Accurate billing of appointments
• Provide basic troubleshooting and servicing for hearing devices
• Other general office duties

Skills

Customer service

Administration

Communication

Teamwork

Problem solving

Job description

Sonova in Benowa, Queensland, is seeking a Client Care Representative to join our clinical administration team. This permanent full-time role (Mon-Fri, 9:00am–5:00pm) focuses on delivering exceptional client service and ensuring smooth clinic operations.

You will manage appointment schedules, greet clients, answer phone calls and emails, assist with enquiries and billing, and provide basic troubleshooting for hearing devices. This role offers training and a supportive, values-driven team.