Healthcare Service Coordinator — Hybrid, Customer-Focused

Siemens Healthineers AG; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Siemens Healthineers AG is seeking a Customer Service Coordinator for our Australian and New Zealand imaging service team based in Hawthorn East (Hybrid). This permanent full-time role involves coordinating service activities, managing requests, scheduling technicians and ensuring a seamless customer experience.

You'll handle inbound and outbound calls, coordinate preventive and reactive service requests, dispatch field engineers, and support project teams with installations.

Qualifications

• Previous experience in customer service.
• Excellent organisational skills and ability to manage competing priorities.
• High level of computer literacy, including Microsoft Office.
• Strong customer focus with empathy and professionalism.
• Eligibility to work in Australia (evidence required).

Responsibilities

• Professionally manage inbound and outbound customer calls.
• Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.
• Schedule and dispatch field service engineers for urgent and planned maintenance activities.
• Support project teams by coordinating resources for new system installations.
• Monitor engineer welfare and conduct fatigue management check-ins as required.
• Prepare service quotations for work outside contracted service agreements.
• Track orders and provide customers with accurate updates on service progress.
• Maintain accurate service records and documentation within company systems.

Skills

Customer service

Organisational skills

MS Office

Customer focus

Eligibility to work in Australia

Tools

Microsoft Office

Job description

Siemens Healthineers AG is seeking a Customer Service Coordinator for our Australian and New Zealand imaging service team based in Hawthorn East (Hybrid). This permanent full-time role involves coordinating service activities, managing requests, scheduling technicians and ensuring a seamless customer experience.

You'll handle inbound and outbound calls, coordinate preventive and reactive service requests, dispatch field engineers, and support project teams with installations.