Customer Service Coordinator/ Scheduler

Siemens Healthineers AG; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Siemens Healthineers AG is seeking a Customer Service Coordinator for our Australian and New Zealand imaging service team based in Hawthorn East (Hybrid). This permanent full-time role involves coordinating service activities, managing requests, scheduling technicians and ensuring a seamless customer experience.

You'll handle inbound and outbound calls, coordinate preventive and reactive service requests, dispatch field engineers, and support project teams with installations.

Qualifications

• Previous experience in customer service.
• Excellent organisational skills and ability to manage competing priorities.
• High level of computer literacy, including Microsoft Office.
• Strong customer focus with empathy and professionalism.
• Eligibility to work in Australia (evidence required).

Responsibilities

• Professionally manage inbound and outbound customer calls.
• Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.
• Schedule and dispatch field service engineers for urgent and planned maintenance activities.
• Support project teams by coordinating resources for new system installations.
• Monitor engineer welfare and conduct fatigue management check-ins as required.
• Prepare service quotations for work outside contracted service agreements.
• Track orders and provide customers with accurate updates on service progress.
• Maintain accurate service records and documentation within company systems.

Skills

Customer service

Organisational skills

MS Office

Customer focus

Eligibility to work in Australia

Tools

Microsoft Office

Job description

Job Requirements

Location: Hawthorn East (Hybrid)

Employment Type: Permanent, Full-time

Roster: Permanent, full-time position, working between the hours of 5:00am to 7:00pm Monday to Friday, with occasional rostered weekend work where required.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As the Customer Service Coordinator, you will play a key role in coordinating service activities for our Australian and New Zealand medical imaging customers. Working in a fast-paced environment, you'll support customers, service engineers, and internal stakeholders by managing service requests, scheduling technicians, and ensuring a seamless customer experience.

Key Responsibilities

• Professionally manage inbound and outbound customer calls.
• Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.
• Schedule and dispatch field service engineers for urgent and planned maintenance activities.
• Support project teams by coordinating resources for new system installations.
• Monitor engineer welfare and conduct fatigue management check-ins as required.
• Prepare service quotations for work outside contracted service agreements.
• Track orders and provide customers with accurate updates on service progress.
• Maintain accurate service records and documentation within company systems.

About You

• Previous experience in a customer service
• Excellent organisational skills with the ability to manage competing priorities.
• High level of computer literacy, including Microsoft Office
• Strong customer focus with empathy and professionalism.
• Eligibility to work in Australia (evidence required).

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.