Customer Service Coordinator/Scheduler

Siemens Healthineers AG; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Siemens Healthineers AG in Melbourne, Australia, is seeking a Customer Service Coordinator to manage service activities for our ANZ medical imaging customers. You will handle inbound and outbound calls, schedule technicians, coordinate logistics, and ensure a seamless customer experience in a fast-paced environment.

This role requires excellent organisation, strong computer literacy with Microsoft Office, and a customer-first mindset.

Qualifications

• Excellent organisational skills with the ability to manage competing priorities.
• High level of computer literacy, including Microsoft Office.
• Strong customer focus with empathy and professionalism.
• Eligibility to work in Australia (evidence required).

Responsibilities

• Professionally manage inbound and outbound customer calls.
• Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.
• Schedule and dispatch field service engineers for urgent and planned maintenance activities.
• Support project teams by coordinating resources for new system installations.
• Monitor engineer welfare and conduct fatigue management check-ins as required.
• Prepare service quotations for work outside contracted service agreements.
• Track orders and provide customers with accurate updates on service progress.
• Maintain accurate service records and documentation within company systems.

Skills

Customer service

Scheduling

Logistics coordination

Microsoft Office

Tools

Microsoft Office

Job description

Roster: Permanent, full-time position, working between the hours of 5:00am to 7:00pm Monday to Friday, with occasional rostered weekend work where required.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As the Customer Service Coordinator, you will play a key role in coordinating service activities for our Australian and New Zealand medical imaging customers. Working in a fast-paced environment, you'll support customers, service engineers, and internal stakeholders by managing service requests, scheduling technicians, coordinating logistics, and ensuring a seamless customer experience.

Key Responsibilities

• Professionally manage inbound and outbound customer calls.


• Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.


• Schedule and dispatch field service engineers for urgent and planned maintenance activities.


• Support project teams by coordinating resources for new system installations.


• Monitor engineer welfare and conduct fatigue management check-ins as required.


• Prepare service quotations for work outside contracted service agreements.


• Track orders and provide customers with accurate updates on service progress.


• Maintain accurate service records and documentation within company systems.

About You

Excellent organisational skills with the ability to manage competing priorities.

High level of computer literacy, including Microsoft Office

Strong customer focus with empathy and professionalism.

Eligibility to work in Australia (evidence required).

If you're looking to join a collaborative team where your coordination skills make a real difference to customers and field operations, we'd love to hear from you.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.