Healthcare ICT Service Desk Specialist

ACT Health; Australian Capital Territory; On-site; AUD 84,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

On-site facilities

Employee Assistance Program

On-site cafe

Job summary

ACT Health is seeking an ICT Client Services Officer for the Decision Support Unit to deliver frontline Helpdesk support across a hospital ICT environment. You will triage, escalate and resolve issues using Jira and ServiceNow, while maintaining the knowledge base and asset inventories.

You will support desktop OS, Microsoft 365, Citrix, telehealth and AV platforms, with on-call rotation outside normal business hours. A focus on security and patient privacy is essential.

Qualifications

• Experience providing Helpdesk support in an ICT environment.
• Strong customer service and communication skills.
• Familiarity with ITIL processes and incident management.
• Ability to triage, escalate and resolve ICT issues across a diverse environment.

Responsibilities

• Provide Helpdesk support via phone, email, onsite and face-to-face.
• Maintain the Confluence ICT knowledge base and asset inventories.
• Support procurement activities and manage IT equipment.
• Administer access control systems and ID cards.

Skills

Helpdesk support

Customer service

Communication

Troubleshooting

Tools

Jira

ServiceNow

Microsoft 365

Citrix

Cisco WebEx

Active Directory

Job description

ACT Health is seeking an ICT Client Services Officer for the Decision Support Unit to deliver frontline Helpdesk support across a hospital ICT environment. You will triage, escalate and resolve issues using Jira and ServiceNow, while maintaining the knowledge base and asset inventories.

You will support desktop OS, Microsoft 365, Citrix, telehealth and AV platforms, with on-call rotation outside normal business hours. A focus on security and patient privacy is essential.