ICT Service Desk Specialist - Enterprise Support (Flexible)

Council Jobs; Canberra; On-site; AUD 84,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee assistance program

Onsite cafe and facilities

Job summary

Canberra Health Services seeks an ICT Client Services Officer to deliver high-quality helpdesk support across a diverse ICT environment, following ITIL processes to triage, elevate and resolve issues.

You will support Microsoft 365, Citrix and end-user devices, manage requests via Jira and ServiceNow, and maintain the knowledge base while assisting procurement, asset inventories and access control systems. A rotating on-call roster is included.

Qualifications

• Customer-focused ICT professional with enterprise support experience.
• Experience supporting Microsoft 365, Active Directory, Citrix and Windows platforms.
• Strong communication and troubleshooting skills across diverse users.

Responsibilities

• ProvideHelpdesk support across ICT environments via phone, email, onsite and face-to-face.
• Manage requests through Jira and ServiceNow and maintain the ICT knowledge base.
• Support desktop OS, clinical applications and collaboration platforms; assist with procurement and asset inventories.
• Administer access control systems and ID cards; participate in on-call roster.

Skills

Helpdesk support

ITIL processes

Microsoft 365

Citrix

Active Directory

Communication skills

Security & privacy

Tools

Jira

ServiceNow

Microsoft Teams

Cisco WebEx

Telehealth tech

Job description

Canberra Health Services seeks an ICT Client Services Officer to deliver high-quality helpdesk support across a diverse ICT environment, following ITIL processes to triage, elevate and resolve issues.

You will support Microsoft 365, Citrix and end-user devices, manage requests via Jira and ServiceNow, and maintain the knowledge base while assisting procurement, asset inventories and access control systems. A rotating on-call roster is included.