ICT Client Services Officer - Decision Support Unit | Full-time Permanent

Australian Capital Territory; Canberra; Presencial; AUD 84.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay and excellent working

Salary Packaging with fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes, staff cafeteria, etc.

Descripción de la vacante

Canberra Health Services is seeking an ICT Client Services Officer to join the Decision Support Unit, delivering frontline helpdesk support across a diverse ICT environment and following ITIL processes. You will triage, resolve and document issues via Jira and ServiceNow, while maintaining the Confluence knowledge base.

You will support desktop OS, Microsoft 365, Citrix and end-user devices, participate in on-call rotations, and ensure security, privacy, safety and continuous improvement in a

Formación

• Experience providing Helpdesk support in enterprise environments.
• Knowledge of ITIL processes and service management.
• Eligibility for Australian NV1 security clearance and current driver’s licence.
• ITIL Foundation certification within six months of commencement.

Responsabilidades

• Provide Helpdesk support via phone, email, onsite and face-to-face interactions.
• Triage, elevate and resolve ICT issues following ITIL processes.
• Maintain the Confluence ICT knowledge base and manage IT assets.
• Support procurement activities and administer access control systems/ID cards.
• Support desktop OS, clinical apps, Microsoft 365, Citrix and end-user devices.
• Assist with audio-visual, video conferencing and collaboration platforms (MS Teams, WebEx, telehealth).
• Participate in rotating on-call roster to provide after-hours support.

Conocimientos

Microsoft 365

Active Directory

Citrix

Windows

Jira

ServiceNow

Microsoft Teams

Cisco WebEx

Telehealth technologies

Herramientas

Jira

ServiceNow

Confluence

Microsoft Teams

Cisco WebEx

Descripción del empleo

ICT Client Services Officer - Decision Support Unit
Full-time Permanent

Closes: 21 October 2026

Classification: Information Technology Officer Class 1
Salary: $84,284 - $95,083 plus superannuation
Position No: LP7019 - 02S3K
Directorate: Canberra Health Services
Advertised (Gazettal date): 13 October 2026
Contact Officer: Kylie McKay on [e-mail]

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: Are you the person everyone turns to for technical support? Do you enjoy solving complex ICT problems while delivering outstanding customer service? Join our team and play a vital role supporting the technologies that keep our healthcare services connected, secure and running smoothly.

In this role, you will provide technical support across a diverse ICT environment, following ITIL processes to triage, elevate and resolve issues. You will deliver Helpdesk support via phone, email, onsite and face-to-face interactions, while managing requests through Jira and ServiceNow. Responsibilities include maintaining the Confluence ICT knowledge base, managing IT equipment and asset inventories, supporting procurement activities, and administering electronic access control systems and ID cards.

You will support desktop operating systems, clinical applications, Microsoft 365, Citrix, telecommunications systems and end-user devices, as well as audio-visual, video conferencing and collaboration platforms, including Microsoft Teams, Cisco WebEx and telehealth technologies. The role also participates in a rotating on-call roster to provide support outside standard business hours.

You are a customer-focused ICT professional with experience supporting enterprise environments, including Microsoft 365, Active Directory, Citrix and Windows platforms. You have strong communication skills, enjoy troubleshooting technical issues and can effectively support a diverse range of users.

Experience with Jira, ServiceNow, Microsoft Teams, Cisco WebEx and telehealth technologies will be highly regarded. You thrive in a fast-paced environment, can manage competing priorities, work collaboratively and independently, and demonstrate a commitment to security, privacy, safety, quality and continuous improvement. Most importantly, you embody the CHS values of Reliable, Progressive, Respectful and Kind.

The successful candidate will hold a current unrestricted Driver's Licence, be eligible to obtain and maintain an Australian Government NV1 Security Clearance and obtain an ITIL Foundation certification within six months of commencement.

Please note: This role requires you to have or obtain and maintain an Australian Government Personal Vetting/NV1 Security Clearance. To be eligible for a Personal Vetting/NV1 security clearance, you must be a Permanent Residence/Australian Citizen.

Please note prior to commencement successful candidates will be required to:

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community-based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website .

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .