Casual IT Service Desk Specialist — Frontline Support

Latrobe Regional Health; Traralgon; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development

Social club activities

Staff Wellbeing Centre

Fitness Passport

Job summary

Latrobe Regional Health is seeking a casual Service Desk Officer to deliver frontline ICT support across Gippsland Health Alliance. The role involves triaging calls, maintaining SLAs, and providing excellent customer service within a fast-paced ICT Operations and Support team.

Ideal candidates will have strong communication skills, IT knowledge and the ability to work in rotating shifts, with ITIL knowledge or relevant IT qualifications considered desirable.

Qualifications

• Excellent customer service with clear, professional communication.
• Strong organisational and time-management abilities.
• Solid understanding of computer systems and basic ICT support.
• Ability to work independently and in a rotating shift.
• Strong problem-solving and adaptability to changing priorities.
• ITIL knowledge or IT qualifications and familiarity with MS Windows/Office/Exchange.

Responsibilities

• Provide Level 1 ICT support, including triaging, prioritising and resolving service desk calls in line with SLAs.
• Deliver exceptional customer service, ensuring accurate capture of call information and effective communication with users.
• Support user administration and application access across GHA systems, working collaboratively with application and ICT teams.
• Maintain Service Desk documentation, procedures and reporting, contributing to process improvement and service catalogue development.
• Promote and support effective use of the Service Desk system, including onboarding and assisting new users.
• Collaborate with internal teams and external stakeholders to resolve incidents, elevate issues where required and support continuous service improvement.

Skills

Customer service

Time management

ICT support principles

Teamwork

Problem solving

ITIL knowledge

Tools

MS Windows

Office

Exchange

Job description

Latrobe Regional Health is seeking a casual Service Desk Officer to deliver frontline ICT support across Gippsland Health Alliance. The role involves triaging calls, maintaining SLAs, and providing excellent customer service within a fast-paced ICT Operations and Support team.

Ideal candidates will have strong communication skills, IT knowledge and the ability to work in rotating shifts, with ITIL knowledge or relevant IT qualifications considered desirable.