Ict Client Services Officer - Decision Support Unit

Council Jobs; Canberra; On-site; AUD 84,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee assistance program

Onsite cafe and facilities

Job summary

Canberra Health Services seeks an ICT Client Services Officer to deliver high-quality helpdesk support across a diverse ICT environment, following ITIL processes to triage, elevate and resolve issues.

You will support Microsoft 365, Citrix and end-user devices, manage requests via Jira and ServiceNow, and maintain the knowledge base while assisting procurement, asset inventories and access control systems. A rotating on-call roster is included.

Qualifications

• Customer-focused ICT professional with enterprise support experience.
• Experience supporting Microsoft 365, Active Directory, Citrix and Windows platforms.
• Strong communication and troubleshooting skills across diverse users.

Responsibilities

• ProvideHelpdesk support across ICT environments via phone, email, onsite and face-to-face.
• Manage requests through Jira and ServiceNow and maintain the ICT knowledge base.
• Support desktop OS, clinical applications and collaboration platforms; assist with procurement and asset inventories.
• Administer access control systems and ID cards; participate in on-call roster.

Skills

Helpdesk support

ITIL processes

Microsoft 365

Citrix

Active Directory

Communication skills

Security & privacy

Tools

Jira

ServiceNow

Microsoft Teams

Cisco WebEx

Telehealth tech

Job description

Ict Client Services Officer - Decision Support Unit

Classification: Information Technology Officer Class 1
Salary: $84,284 - $95,083 plus superannuation
Position No: LP7019 - 02S3K
Directorate: Canberra Health Services
Advertised (Gazettal date): 13 October 2026
Contact Officer: Kylie McKay on***********@act.gov.au

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: Are you the person everyone turns to for technical support? Do you enjoy solving complex ICT problems while delivering outstanding customer service? Join our team and play a vital role supporting the technologies that keep our healthcare services connected, secure and running smoothly.

In this role, you will provide technical support across a diverse ICT environment, following ITIL processes to triage, elevate and resolve issues. You will deliver Helpdesk support via phone, email, onsite and face-to-face interactions, while managing requests through Jira and ServiceNow. Responsibilities include maintaining the Confluence ICT knowledge base, managing IT equipment and asset inventories, supporting procurement activities, and administering electronic access control systems and ID cards.

You will support desktop operating systems, clinical applications, Microsoft 365, Citrix, telecommunications systems and end-user devices, as well as audio-visual, video conferencing and collaboration platforms, including Microsoft Teams, Cisco WebEx and telehealth technologies. The role also participates in a rotating on-call roster to provide support outside standard business hours.

You are a customer-focused ICT professional with experience supporting enterprise environments, including Microsoft 365, Active Directory, Citrix and Windows platforms. You have strong communication skills, enjoy troubleshooting technical issues and can effectively support a diverse range of users.

Experience with Jira, ServiceNow, Microsoft Teams, Cisco WebEx and telehealth technologies will be highly regarded. You thrive in a fast-paced environment, can manage competing priorities, work collaboratively and independently, and demonstrate a commitment to security, privacy, safety, quality and continuous improvement. Most importantly, you embody the CHS values of Reliable, Progressive, Respectful and Kind.

The successful candidate will hold a current unrestricted Driver's Licence, be eligible to obtain and maintain an Australian Government NV1 Security Clearance and obtain an ITIL Foundation certification within six months of commencement.

Please note: This role requires you to have or obtain and maintain an Australian Government Personal Vetting/NV1 Security Clearance. To be eligible for a Personal Vetting/NV1 security clearance, you must be a Permanent Residence/Australian Citizen.

Please note prior to commencement successful candidates will be required to:

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.