Healthcare Admin Team Lead — Lead & Elevate Client Admin

Optimum Health Solutions; Liverpool; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and growth

Supportive team

Health and wellbeing initiatives

Job summary

Optimum Health Solutions is seeking an experienced Admin Team Lead to guide our Liverpool head office administration team on a full-time basis. You'll manage a team that includes both in-house and remote staff, ensuring enquiries, bookings, and client records are handled smoothly while coaching the team to deliver a consistently excellent client experience.

This role emphasizes compliance, process improvements, and strong stakeholder engagement across Medicare, NDIS and insurance workflows,

Qualifications

• Experience leading or supervising a customer service or administrative team, preferably in healthcare.
• Experience with Medicare, NDIS, and insurance/workCover claims and documentation.
• Strong understanding of healthcare privacy and client records.
• Excellent communication and interpersonal skills, professional under pressure.
• Proficient with Microsoft Office and CRM systems.
• Ability to coach and support a team, including remote staff, while managing own workload.

Responsibilities

• Lead and support a team of in-house and remote administration staff, including rostering and workload management.
• Act as the first escalation point for complex client or referrer enquiries.
• Monitor service quality and provide feedback to maintain high standards.
• Oversee compliance and ensure client documents are complete and privacy compliant.
• Manage client bookings, inquiries, and waitlists across channels.
• Collaborate with practice managers to maintain consistent service delivery and drive improvements.

Skills

Team leadership

Customer service supervision

Healthcare administration

Communication skills

Coaching remote staff

Workload management

Process improvement

Tools

Microsoft Office

CRM software

Job description

Optimum Health Solutions is seeking an experienced Admin Team Lead to guide our Liverpool head office administration team on a full-time basis. You'll manage a team that includes both in-house and remote staff, ensuring enquiries, bookings, and client records are handled smoothly while coaching the team to deliver a consistently excellent client experience.

This role emphasizes compliance, process improvements, and strong stakeholder engagement across Medicare, NDIS and insurance workflows,