Healthcare Office & Operations Leader

people2people; Sydney; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

9-day fortnight

Collaborative leadership team

Investment in technology

Job summary

people2people is seeking an experienced Office Manager to lead day-to-day operations in a busy Sydney healthcare setting. You will oversee front-of-house, support a high-performing team and ensure an exceptional experience for patients, clinicians and stakeholders.

Reporting to senior operations, you will manage rosters, streamline patient flow, handle escalations, and drive service delivery while ensuring compliance with healthcare and admin procedures.

Qualifications

• Experience leading clerical/reception teams in a healthcare setting.
• Proven ability to supervise administrative teams.
• Calm, organised and adaptable in a busy environment.
• Excellent stakeholder management and communication.
• Strong scheduling and workflow coordination.
• Healthcare experience in medical or allied settings preferred.
• Knowledge of Medicare, private health fund or related billing advantageous.

Responsibilities

• Lead, mentor and support clerical and reception teams
• Manage rosters, schedules and workforce planning
• Drive efficient patient flow and service delivery
• Handle escalated patient enquiries and complaints professionally
• Oversee billing, banking and administrative processes
• Build relationships with clinicians, hospital stakeholders and internal teams
• Monitor operational performance and identify improvements
• Ensure compliance with healthcare and admin procedures

Skills

People leadership

Scheduling

Stakeholder mgmt

Communication

Customer service

Adaptability

Job description

people2people is seeking an experienced Office Manager to lead day-to-day operations in a busy Sydney healthcare setting. You will oversee front-of-house, support a high-performing team and ensure an exceptional experience for patients, clinicians and stakeholders.

Reporting to senior operations, you will manage rosters, streamline patient flow, handle escalations, and drive service delivery while ensuring compliance with healthcare and admin procedures.